Manager Airport Standards & Programs GO

JetBlue Airways Corporation • New York, NY

1d • $80,000 - $136,200

About The Position

The Manager Airport Standards & Programs (Ground Operations) reports to the Sr Manager Airport Standards, Programs and Technology and is responsible for developing, implementing, and maintaining airport policies, procedures, and programs that ensure a safe, compliant, and efficient behind-the-scenes airport operation. This role owns standards and program execution impacting crewmembers who execute Below-the-Wing and Station Operations functions, including ramp operations, baggage handling and loading.

The Manager provides day-to-day leadership and program management for cross-functional initiatives focused on efficiency, compliance, quality, profitability, and operational reliability for the behind-the-scenes airport environment. This role collaborates closely with the Airport Standards & Programs leadership to deliver coordinated policy/procedure governance, manual maintenance, and change adoption across Airports.

Requirements

• Bachelor’s Degree in a relevant field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience
• Five (5) years of Airline experience
• Three (3) years of Airport experience
• Three (3) years of leadership experience
• Ability to work flexible hours and be available to respond on short notice based on operational and/or project needs
• Experience implementing large scale projects and tracking results
• Experience maintaining a public profile and skilled at building and maintaining relationships throughout the company at all levels; especially operational Crewmember involvement and feedback.
• Strong presentation skills and experience working with and presenting to senior executives
• Available for occasional overnight travel (10%)
• Currently in possession of a valid passport or equivalent travel in and out of the United States
• Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
• Depending on location, may need to acquire and maintain a United States Customs Clearance
• Proficient with the Microsoft Office Suite
• Proficient with Flight Load Monitor, Central Load Control, and Brock SmartSuite applications
• Excellent organizational and managerial skills
• Excellent verbal and written communication skills
• Must pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required, this position is not eligible for visa sponsorship

Nice To Haves

• Knowledge of IATA Operational Safety Audit (IOSA), Advanced Qualification Program (AQP) and Safety Management System (SMS) Programs

Responsibilities

• Develop, implement, and maintain Below-the-Wing and Station Operations airport policies, standards, and procedures to ensure safe, compliant, and efficient operational execution.
• Ensure appropriate ISARPs are tagged and referenced in necessary manuals for Below-the-Wing and Station Operations processes; maintain audit-ready documentation.
• Seek opportunities for continuous improvement of existing Below-the-Wing and Station Operations policies and procedures through field feedback, operational performance signals, and stakeholder engagement.
• Co-lead Airports policy and procedure change governance (rollout planning, communications, adoption support, and readiness), in collaboration with the Airports Standards & Programs leadership; cadence may be planned and/or as operational needs arise.
• Co-own upkeep of Airports manuals by maintaining accuracy and currency for Below-the-Wing and Station Operations content, coordinating changes and dependencies with Airport Standards leadership.
• Serve as a subject matter expert in Ground and Station Operations with emphasis on below-the-wing execution, including (as applicable) baggage handling/loading, aircraft servicing and pushback interfaces, and execution standards.
• Owns Below-the-Wing baggage handling standards and programs, including operational processes and controls for baggage movement and loading (e.g., bag flow/make-up, handling controls, loading standards, exception handling for misconnects/offloads), coordinating with Airports Standards & Programs leadership for customer-facing interfaces and handoffs.
• Manage a team and/or portfolio responsible for numerous projects impacting the airport operation; deliver measurable outcomes tied to safety, operational reliability, and efficiency.
• Create and maintain strong cross-departmental relationships, ensuring any changes or new projects are a collaborative effort across stakeholder groups.
• Accountable to senior management for ensuring the safety and security of ground handling operations within scope.
• Ensure that Below-the-Wing and Station Operations policies and procedures are conducted in accordance with applicable federal regulations and standards and company policies.
• Continually and proactively communicate updates on project/program statuses and issues to Airports Leadership via regular communications and status reports.
• Collaborate on process effectiveness with the Manager Airport Compliance to ensure audit insights translate into improvements to standards, training, and adoption support (while maintaining appropriate independence of compliance testing).
• Collaborates with Airports Standards & Programs leadership to maintain clear interfaces and avoid ownership gaps; unresolved cross-domain scope questions and end-to-end metric tradeoffs are escalated through the Senior Manager for decision and alignment.
• Take a significant role in the development of crewmembers to support engagement, growth, and goal achievement.
• Other duties as assigned.

Benefits

• Base pay is one component of JetBlue’s total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees