Manager, Airport Programs

BLDG SVC 32 B-J•New York, NY

17h

About The Position

Under the supervision of the Director, Training Fund, the Manager, Airport Programs is responsible for overseeing delivery, coordination, and quality of all training programs for 32BJ SEIU airport staff at designated airport sites on the east coast. This includes safety, customer service, regulatory, and job-specific courses required by employers and airport authorities. The role ensures seamless scheduling, high-quality instruction, compliance with regulatory standards, continuous improvement of airport-wide operational efforts, and strong communication with employers, contractors, and site managers. The Manager, Airport Programs also supervises instructors, maintains training records in the Learning Management System (LMS), and serves as the primary on-site liaison for members and partners.

Requirements

5+ years experience in training, education, workforce development; airport operations, safety compliance, and adult learning preferred.
Supervisory experience required.
Knowledge of airport operations, safety regulations/OSHA, or managing training programs in a labor/union environment.
Familiar with airport-related compliance systems and regulatory training requirements specific to airport operations.
Strong competency with Microsoft Office (Word, Excel, PowerPoint), Outlook, Google Workspace, Learning Management Systems, and Smartboards.
Comfort working with digital certificates, attendance systems, and online course tools.
Ability to travel regularly between the office and various airport sites is required.
Ability to work as needed evenings or weekends to support training schedules.
Ability to work independently and as a part of a team.
Demonstrate organizational skills with the ability to prioritize work and meet deadlines in a fast-paced environment.
Strong communication, interpersonal, and customer service skills.
Comfortable speaking publicly and representing the department at meetings and trainings.
Strong problem-solving and decision-making skills.
Excellent attention to detail, conflict resolution, and team building skills.

Nice To Haves

Bilingual (English/Spanish or other relevant languages) preferred.
AAAE Airport Safety & Operations Specialist (ASOS), ACI-ICAO Airport Safety Professional (ASP), or other relevant airport operations training certifications preferred.

Responsibilities

Manage day-to-day operations of all airport training programs, including mandated, job-specific, and safety courses.
Oversee scheduling, enrollment, classroom setup, and logistics for in-person classes
Coordinate training delivery with instructors, union partners, airport employers, contractors, and external agencies.
Ensure consistent delivery and alignment across multiple states by collaborating with other site managers.
Create and manage course sections, rosters, attendance, completion records, and reporting in the Learning Management System (LMS).
Maintain accurate training documentation, certificates, and compliance-related records.
Ensure data integrity and timely updates on course activity, member participation, and instructor performance.
Serve as the primary point of contact for airport employers, contractors, airport authorities, and partner organizations regarding training needs.
Coordinate employer requests for on-site, specialized, or ad-hoc training.
Maintain strong relationships with partner agencies and regulatory bodies to ensure compliance with airport training standards.
Recruit, onboard, and supervise qualified instructors for airport staff training programs
Conduct classroom observations, provide feedback, and monitor instructor compliance with curriculum and LMS requirements
Manage scheduling, payroll/ADP tasks, and administrative evaluations for instructors
Keep up to date with federal, state, local, and airport-specific regulations affecting airport workers
Recommend curriculum updates or new course offerings based on industry trends and regulatory changes.
Ensure training facilities meet safety and accessibility standards.
Conduct or support safety audits and training quality reviews.
Assist with budget preparation for airport training activities.
Monitor expenses and approve invoices for training-related costs.
Track inventory and ensure supplies, equipment, and materials are maintained and replenished.
Provide front-line support to 32BJ members regarding training questions, course requirements, enrollment assistance, and certifications.
Represent the department at airport-related meetings, union events, employer briefings, and committee sessions.
Identify members and instructors to act as subject matter experts in the curriculum development process.
Select members who can represent 32BJ airport workers in communication pieces and provide testimonials as needed
Perform additional relevant responsibilities as assigned by the Director of the Training Fund.