Manager Airport Experience & Reliability

Breeze Airways™•Cottonwood Heights, UT

About The Position

Working at Breeze Airways is an exciting endeavor and a serious commitment to bring “The World’s Nicest Airline” to life. We work cross-functionally with truly awesome Team Members to deliver on our mission: “To make the world of travel simple, affordable, and convenient. Improving our guests travel experience using technology, ingenuity and kindness.” Breeze is hiring- join us! The Manager Airport Experience and Reliability oversees a Team of Airport Duty Supervisors, ensuring a Seriously Nice experience for Airports throughout our network while maintaining operational reliability and compliance. This role leads the Supervisors on Duty and acts as the primary day-of representative for Airport Standards & Learning and Airport Operations leadership within the OCC to Dispatch, Flight Operations, and Inflight. Reporting to the Director, Airport Operations Standards in Learning, this role ensures the supports of the entire Airport experience — from day-of operation support, investigation assistance, monitoring and improving resources for Airports and coordinates with the entire Guest Service Training Department on projects to drive continuous improvements to the Guest Experience and drive operational excellence. This role reflects Breeze’s commitment to Safety, Kindness, Integrity, Ingenuity, and Excellence.

Requirements

Bachelor’s degree or equal equivalent experience
5+ years of relevant Airport Operations management experience
5+ years of experience in people leadership leading a diverse workforce
Strong knowledge of FAA, DOT, TSA Regulations & Airport procedures
Strong analytical, organizational, and problem-solving skills
High performance orientation; able to prioritize and make sound decisions under pressure
Excellent communication and interpersonal skills, with the ability to influence and partner across multiple functions
Willingness to travel and work varied hours to support operational needs
Must pass a DOT pre-employment drug test, TSA fingerprint-based criminal history records check, and a Breeze background check

Nice To Haves

7+ years in Airport Operations leadership or operational reliability management
Proven record of improving operational performance or reliability metrics
Experience in developing playbooks, SOPs, or process documentation
Models Breeze’s values: Safety, Kindness, Integrity, Ingenuity, and Excellence
Advanced computer proficiency (MS Office, Workday, SharePoint, and reporting tools)
Demonstrated ability to lead through change and influence cross-functional outcomes
Skilled in conflict resolution, coaching, and performance management
Exceptional attention to detail and follow-through
Able to maintain confidentiality and exercise sound judgment

Responsibilities

Lead, coach, and mentor Airport Supervisors on Duty, fostering a culture of accountability, collaboration, and operational excellence.
Oversee scheduling, workload distribution, and performance evaluations for the team.
Lead and oversee the Airport Duty Supervisor team in the OCC to ensure consistent, high-quality support for Airport Operations Team
Serve as the Airports operational point of contact for day-of performance, reliability tracking, and support Irregular Operations recovery, as needed
Ensure compliance with FAA, TSA, DOT, and company standards across all airport operations.
Monitor and analyze reliability data to identify trends and recommend proactive strategies
Support investigations, fact-findings, and corrective actions in collaboration with Airport Operations Team
Develop and maintain Airport Operations Playbook, aliging with Airport Operations & Airport Operations Standards & Learning Teams to provide standardizing processes, communications, and decision-making across all shifts
Partner with Airport Operations Standards & Learning Leadership to drive creation of tools and resources for Airports Team Members
Track and report performance metrics to leadership; recommend changes to enhance operational efficiency and Team Member experience
Other duties as assigned