Manager, Airport Customer Experience

American Airlines•Atlanta, GA

About The Position

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division. Responsible for directing and coordinating all above the wing and below the wing department activities through subodinate supervisors, customer service coordinators, and contractor management. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

Requirements

Bachelor's degree or equivalent training/experience
4 years previous management experience
Ability to perform in a fast paced environment while maintaining professional and effective approach
Ability to multitask
Self motivated and detail oriented
Strong interpersonal skills
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable

Nice To Haves

Airport management experience
Knowledge of AA budgeting, policies and procedures

Responsibilities

Review and analyze reports, records and directives and confers with leaders to obtain data necessary for planning department activities such as new commitments, status of work in progress and problems encountered
Assigns and delegates responsibility for work or functional activities and disseminates policies to supervisors
Directs work of others, resolves issues and sets deadlines to ensure timely completion of work and company operational procedures
Coordinates activities of department with related activities to other departments to ensure efficiency
Monitors and analyzes costs and prepares budget
Prepares reports and records department activities for upper management
Evaluates current procedures and practices for accomplishing department objectives to develop and implement improved procedures and practices
Commnicates procedural changes to Customer Service Managers, Supervisors and employees to ensure compliance
Develops and enhances the work relationship with vendors
Ensures all internal audit requirements are followed and accountable for compliance
Oversight of all staffing requirements and schedules for all departments

Benefits

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

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