Airport Customer Experience Associate

Wayne County Airport Authority • Romulus, MI

1d

About The Position

The Airport Customer Experience Associate help ensure a quality traveling experience for passengers in the airport terminal facilities via interactions with passengers, terminal inspections for cleanliness and function, and other related customer service opportunities.

Requirements

• High School Diploma or Certificate of High School Equivalency and three (3) or more years of customer service experience.
• Proficient with Office Suite Software (Core - Email, Word Processing, Spreadsheets, Presentation)
• Valid Driver's License and a safe, acceptable driving record
• Must have status as a Regular Employee
• Must maintain the ability to qualify for security ID badge

Responsibilities

• Interacts/Responds to customer inquiries in-person, via email or phone.
• Assists with terminal inspections for cleanliness and function as needed.
• Assist with special functions within the terminal as needed.
• Assists with onboarding and familiarizing new Airport Ambassador volunteers.
• Manages inventory of program assets such as office supplies, literature, uniforms, IT and other program supplies.
• Performs other similar and related duties as required or directed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED