Manager, AI Workforce

World Wide Technology Healthcare Solutions•Jenks, OK

15h•Remote

About The Position

As the Workforce AI & AICC Manager, you will lead a team of analysts, shape the strategy for how WWT's employees experience AI in their daily work, and serve as the program manager for the AI Competency Center — a high-visibility program with executive stakeholders. You will own the roadmap for some of WWT's most widely used AI platforms, influence how AI tools are adopted at scale, and help build a culture of AI fluency across the organization. If you are energized by innovation, leadership, and enterprise-wide impact, this is the role for you. As the Workforce AI & AICC Manager, you will lead the team responsible for overseeing WWT’s workforce AI platforms and driving the AI Competency Center program. This is a dual-charter role: you are both a people manager and a program leader. You will guide a team of AI Platform Analysts while also owning the strategy and execution of the AICC program.

Requirements

3+ years of experience in a technology management, platform operations, IT leadership, or related role
Demonstrated people management experience with direct reports; proven ability to coach, develop, and retain talent
In depth understanding and passion for excellence in the WWT Core Values [https://www.wwt.com/corporate/why-wwt/culture#where-does-our-culture-come-from].
Strong program management skills with experience driving cross-functional initiatives from strategy through execution
Excellent communication and presentation skills — written, verbal, and visual — for both technical and non-technical audiences including senior executives
Ability to think creatively and bring innovative ideas to complex, ambiguous problems
Familiarity with AI platforms and tools (e.g., Microsoft Copilot, Claude, Glean, ChatGPT, Google Gemini, or similar)
Understanding of data privacy, security, and AI governance principles
Self-motivated with the ability to work independently with minimal supervision
Demonstrated ability to manage multiple priorities in a fast-paced, evolving environment
Applicants must be authorized to work in the United States. We are unable to provide sponsorship for this position.

Nice To Haves

Experience as a program manager for enterprise-wide adoption, change management, or enablement programs
Hands-on experience administering enterprise AI platforms (Copilot, Glean, Claude, or similar)
Experience building and managing community or champion networks across a large organization
Experience with adoption analytics, usage reporting, and data-driven decision making
Familiarity with AI governance frameworks and responsible AI principles
Bachelor’s degree, preferably in Computer Science, Management Information Systems, Business, or a related field; a combination of education, training, and experience may be considered in lieu of a degree

Responsibilities

Lead, mentor, and develop a team of AI Platform Analysts supporting WWT’s workforce AI platforms
Set clear goals and expectations; conduct regular 1:1s, performance reviews, and career development conversations
Foster a high-performance team culture grounded in ownership, collaboration, and continuous learning
Coordinate work assignments and balance team capacity across platform support, enablement, and AICC responsibilities
Identify hiring needs and participate in recruiting efforts as the team grows
Oversee and maintain the operational health, licensing, and configurations of all Workforce AI platforms (Copilot, Claude, Glean, and similar)
Track and evaluate new features, product updates, and roadmap developments across managed platforms; communicate implications and opportunities to the team and stakeholders
Perform foundational setup, administrative tasks, and platform configuration as needed
Coordinate with teams to collect, build, and maintain adoption and usage analytics for all platforms
Manage vendor relationships and serve as the primary point of escalation for platform issues
Assess and onboard new AI tools and platforms as the enterprise AI landscape evolves
Ensure platforms comply with WWT’s security, governance, and acceptable use requirements; partner with Legal, Compliance, and Security as needed
Maintain documentation for platform operations, governance policies, and runbooks
Champion best practices for responsible and effective AI use across WWT
Oversee the design and delivery of training programs, onboarding materials, and self-service resources for employees using Workforce AI platforms
Partner with business units to identify use cases, drive meaningful adoption, and share success stories
Gather and act on user feedback to continuously improve the platform experience
Create and maintain learning content including guides, videos, FAQs, and skills libraries
Own the strategy, roadmap, and execution of the AICC program from end to end
Serve as the primary program manager, driving planning, coordination, and communication across all AICC workstreams
Build and maintain strong relationships with AICC business unit leadership and executive stakeholders; provide regular program updates and strategic recommendations
Manage and grow the AICC Champions Network — empowering champions to evangelize AI skills and use cases within their respective teams
Plan, organize, and execute AI innovation events including hackathons, AI showcases, and enablement workshops
Define and track key AICC program metrics; report on progress, adoption trends, and outcomes to senior leadership
Ensure the AICC program is aligned to the AI COE’s broader mission and WWT’s organizational AI strategy

Benefits

Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

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