Manager, Agency Partnerships

MNTN

4d•Remote

About The Position

At MNTN, we put our people first, full stop. This allows our company culture to be defined by our team members and their shared values, like trust, ambition, quality, radical honesty, and compassionate leadership. It’s why we all really love working for the Hardest Working Software in Television™ (and also why we were named one of Ad Age’s Best Places To Work in 2024.) We pride ourselves on bringing unrivaled performance and simplicity to Connected TV advertising. Our self-serve technology makes running TV ads as easy as search and social, helping brands drive measurable conversions, revenue, site visits, and more. It’s what led MNTN to being named one of Fast Company's Most Innovative Companies in 2023. You can learn more about us and everything we do by visiting https://mountain.com/. We’re committed to innovation that empowers, not replaces. At MNTN, AI is a tool for growth, enhancing efficiency while keeping a people-first approach. Our goal is to streamline workflows and drive new solutions—without compromising the human element that makes our company great. So if wanting to do more, own more, and make a bigger impact comes naturally to you, then you may be the person we're looking for to join us in our next stage of growth. We’re seeking a Manager, Agency Partnerships to oversee and develop a team of Partner Managers who support MNTN’s portfolio of agency relationships. This role is central to our Customer Success organization and reports to the Director, Agency Partnerships. As Manager, you’ll be responsible for coaching and enabling your team to drive agency engagement, product adoption, and long-term retention. You’ll balance people leadership with hands-on partner support — serving as both a mentor to Partner Managers and a senior resource for key agency stakeholders. You will help establish repeatable frameworks, scalable processes, and best practices that ensure agencies are empowered to succeed on the MNTN platform. This role requires a mix of leadership, operational rigor, and a passion for developing both people and partnerships.

Requirements

5–7 years of experience in customer success, account management, or agency partnerships within AdTech, SaaS, CTV, or MarTech.
2–3 years of experience managing or mentoring customer-facing teams.
Strong understanding of performance marketing channels, particularly CTV, programmatic, and digital advertising.
Track record of enabling teams that drive measurable adoption, retention, and growth.
Exceptional interpersonal and communication skills, with the ability to engage both internal teams and agency executives.
Experience with Salesforce, analytics platforms, or customer health monitoring tools.
Highly organized, data-driven, and solutions-oriented, with a passion for developing people and building strong partnerships.

Responsibilities

Manage, coach, and mentor a team of Partner Managers, fostering ownership, accountability, and strong agency advocacy.
Set and drive goals related to agency activation, adoption, retention, and growth.
Ensure agencies are effectively onboarded, trained, and activated through scalable enablement strategies.
Partner with your team to deliver business reviews, training programs, and engagement initiatives that drive deeper platform adoption.
Serve as a senior point of contact for agency escalations, resolving issues quickly and maintaining strong relationships.
Build trusted relationships with senior agency stakeholders and provide strategic guidance.
Represent the agency perspective internally by sharing insights to influence product, marketing, and enablement efforts.
Collaborate cross-functionally and use reporting to monitor agency health, performance trends, and team effectiveness.