Manager, Affiliate Relationships & Programs
About The Position
The USGA is a mission-based golf organization whose purpose is to unify the golf community through handicapping and grassroots programs; to showcase the game’s best talent through the U.S. Open, U.S. Women’s Open and 13 other national championships and our museum; to provide unbiased global governance with The R&A through the playing, equipment and Amateur Status rules; and to advance issues important to golf’s future, with a focus on driving sustainability, accessibility and inclusion. As a nonprofit association, our work and our team are driven to act for the good of the game. The USGA’s headquarters are located in Liberty Corner, NJ, with a recently opened campus in Pinehurst, NC. For more, visit usga.org. About this role: The USGA offers the Golfer Product Access (GPA) program to technology providers seeking to integrate USGA handicap data into their products and services via a series of APIs. The program is designed to support limited handicap related functionality within complementary golfer facing tools, enhancing the golfer experience. We are looking for a relationship management focused, detail-oriented professional to support the GPA program. The Manager, Affiliate Relationships & Programs will serve as the strategic and administrative lead for the program; serving as the key point of contact for both affiliates and technology vendors interested in accessing USGA handicap data through a series of APIs and/or participating in an affiliate marketing program. This role will be focus on support, coordination and vendor interaction to foster a program that encourages ingenuity and innovation in the golfer product marketplace. The ideal candidate will be tech-savvy, bringing experience supporting different affiliate business models and executing third-party technology vendors and affiliate relationships. In addition, the Manager will be responsible for oversight of vendor onboarding, annual review, and engagement to ensure proper attribution and usage of data is carried throughout the vendor application and/or service.
Requirements
- Bachelors degree
- 3+ years experience in similar role, including customer support or help desk roles
- Golf knowledge, including score posting, formats, allowances
- Excellent project management, communication, and collaboration skills
- Demonstrated understanding of APIs, integration processes, and underlying technologies
- Ability to diagnose complex technical problems and find effective solutions
- Strong problem solving skills, with a customer-service orientation and ability to follow established procedures
- Proficient in support tools like HubSpot, Zendesk, or similar platforms
- Understanding of database structures and querying (i.e. Postgres)
- Understanding of SDKs
Nice To Haves
- Previous experience with Swagger pages is a plus
Responsibilities
- Manage affiliate relationships, including disseminating program information to interested vendors regarding the GPA program, review of application and agreements and maintaining a database of program participants details (customer base, product category, onboarding or lifecycle management etc.)
- Manage access to APIs through the various stages of the onboarding process
- Partner with Finance team to manage annual billing
- Create, structure and execute affiliate marketing models and channels
- Analyze and act on data, using logic to harvest and apply insights
- Provide general customer support
- Generate reports on current status of program (active vendors, inquiries, etc.)
- Maintain pages on USGA.org about the program and authorized vendors
- Creating API documentation for customers
- Coordinate and participate in product review sessions with new and existing customers ensuring correct APIs are being used
- Promoting vendors into the next environment (sandbox, staging, production)
- Provide technical support to clients using API integrations
- Troubleshoot questions relating to API functionality and access
- Work with the technical team to ensure vendors have the necessary APIs
- Escalate bugs, development requests, API enhancements to the development team via Jira ticketing
Benefits
- Comprehensive medical, dental, and vision benefits, including a zero-contribution medical plan offered for all full-time employees
- Retirement plans, with a generous annual contribution from the USGA
- Suite of programs to promote physical, emotional, and financial well-being
- Generous bank of paid time off, plus the week between Christmas and New Years Day off
- Off-site team building events
- On-site gym and golf simulator
- Professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
