Manager, Advanced Practice Provider: Complex Care

Devoted Health

1d • Remote

About The Position

A bit about this role: The Gold Care Program is a highly collaborative, multidisciplinary team of physicians, nurse practitioners, nurse case managers, social work case managers, community health workers, and scheduling team, united by our mission to build a better care delivery system for Devoted’s most complex members. We provide whole-person clinical, social and logistical support for patients with complex chronic conditions, frail elders, and patients at high risk of hospital admissions. This position is an amazing opportunity for an ambitious Advanced Practice Provider (APP) to take on a new leadership role in the Gold Care Program in developing colleagues and improving the effectiveness of our clinical teams. As Gold Care APP Manager, you will be responsible for clinical and operational oversight of a team of Gold Care APPs within Devoted Medical. The position will join the team of Managers and Supervisors across Gold Care (Physician, RN Case Manager, Social Work Case Manager, Community Health Worker, and Outreach Coordinator) and work together to strengthen the program’s collaborative culture, empower the front line staff to achieve clinical excellence, and enhance interdisciplinary relationships in teams to continuously improve patient outcomes. Leading and learning by example, twenty percent of your time will be designated for patient care.

Requirements

• An active and clear RN and APRN license or Physician Assistant license and/or the ability to get licensed in multiple states is required at time of hire and must be maintained while employed at Devoted Medical
• Three or more years working as an APRN or Physician Assistant with experience in primary care, house calls, internal medicine, family medicine, geriatrics, and/or palliative care
• Previous management or team leadership experience
• Able to travel 2-3 times / year for focused leadership retreats, shadowing of teams, and CPA meetings

Nice To Haves

• Experience with working within an interdisciplinary team
• Demonstrable expertise in providing exceptional quality of care for a complex Medicare Advantage population
• Prior experience working with data to make informed decisions
• Proficiency in using telehealth technology and electronic health records (EHR)
• Team player, continuous improvement mentality and can-do attitude

Responsibilities

• Oversight and accountability for the clinical performance of the APP team, quality reviews, coaching, teaching, and supporting new hires. When a team member does not meet the requirements for the Gold Care APP role, performance management will also be required.
• Accountability for key performance indicators for your team, including utilization outcomes (e.g. Observed/Expected events and costs), accurate documentation, and Stars.
• Leading and maintaining a strong team culture, being a standard-bearer for collaboration and agility
• Oversight of APP schedules including management of time off, monitoring schedule density and Outreach Coordinator team in patient scheduling changes
• Shadowing telehealth visits for onboarding Gold Care APPs, including travel to team’s geographies to shadow home visits, as needed
• Recruitment, interviewing, and hiring of new Gold Care APP clinicians
• Traveling to team’s geographies to shadow home visits, as needed
• Working closely with interdisciplinary team co-leaders to identify needs, problem solve, and solution for improvements within the team
• Working cohesively as a lead team to meet clinical and non-clinical outcomes
• Assisting the teams in working with escalated patient needs
• Coordinating and facilitating ongoing education to existing staff and an on-boarding experience for new teammates
• Meeting with the department leadership regularly to discuss team performance, successes, and areas for improvement
• Seeing patients within your Communities including for urgent or complex needs, transitions of care, APP unexpected PTO or departure from Devoted, and as a back up for windowed scheduling
• When needed for OneDevoted, providing back up support for other Devoted Medical Clinical teams, including Care OnDemand, Transitions of Care, D2Me, and Primary Care
• Working closely with other members of the patient’s care team including their PCP, specialists, and other Devoted team members including pharmacy, clinical nursing, and social care manager, as well as interfacing with family members and caregivers in order to coordinate care for the member and deliver a collaborative care plan.

Benefits

• Employer sponsored health, dental and vision plan with low or no premium
• Generous paid time off
• $100 monthly mobile or internet stipend
• Stock options for all employees
• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
• Parental leave program
• 401K program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed