Manager, Advanced Data Analytics & Insights

Fidelity Investments • Smithfield, RI

2d • Hybrid

About The Position

Please Note: We are unable to offer visa sponsorship for this role. Are you passionate about using your analytical skills to derive insights and drive business strategy and success? Are you intrigued by being able to formulate the full picture by tying together seemingly disparate data points from multiple sources (e.g., customer attributes and behaviors, transactional history, call transcripts, digital activity, business financials) into one cohesive story? Are you ready to drive experimentation & strategic insights to optimize every aspect of the customer’s experience? If yes, we want you to join our forward-thinking team and make a real-world difference for Fidelity’s 40 million individual investors. The Team We’re seeking an analytics professional who brings creativity, curiosity, and collaboration to the table, someone eager to lead data-driven initiatives grounded in strong hypotheses and business relevance. This role requires more than reporting outcomes; we’re looking for a thinker who relentlessly pursues the why behind the data to uncover root causes and drive meaningful impact. As part of CKSI (Customer Knowledge & Strategic Insights), you’ll collaborate with cross-functional teams across both product domains and core business operations. This role offers broad exposure to a range of business leaders and initiatives, giving you the opportunity to connect insights across different parts of the organization to drive meaningful impact. This is an individual contributor role.

Requirements

• 2+ years of experience generating insights to drive business actions, including experience in fast-paced quantitative fields such as analytics, finance, marketing measurement, or consulting
• Bachelor’s degree in a quantitative / technical field such as Data or Business Analytics, Finance, Economics, Statistics, or Marketing.
• A cross-functional collaborator who can work across a team with diverse skills and abilities and find success for Fidelity and our customers.
• Demonstrating a mix of analytical skills, you always focus on business use cases and customer needs.
• Natural intellectual curiosity, initiative, and love for learning new skills and capabilities.

Nice To Haves

• MBA or MS degree a plus
• Experience with a range of analytical tools and programming languages such as SQL, Python, R, etc. a plus
• Experience in designing and developing dashboards & reports by using Tableau, Power BI, Qlik etc. a plus
• Experience using and querying big data technologies such as Snowflake, Athena, etc. a plus
• Experience with digital analytics using tools such as Adobe analytics is a plus

Responsibilities

• Support the use of data to create narratives about customer experiences, identifying both successes and areas for improvement to guide future initiatives and strategies.
• Assist in translating business needs or questions into hypotheses that can be tested through data analysis or experimentation.
• Ability to manipulate and synthesize data from large and sometimes unwieldy data into a cohesive story that delivers insights to a broad audience in a simple, clear, and actionable way.
• Continuously improving data analytics and insights capabilities and spreading that knowledge and expertise throughout the organization
• Delivering data-driven and actionable insights to enable objective, informed business, and product decisions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees