Manager, Accounts Receivable

Ovation Healthcare • Pawtucket, RI

88d

About The Position

The position involves managing the day-to-day activities of staff supervised on-site or remotely for a client hospital. It requires focusing the team’s efforts and ensuring diligent follow-up. Leadership capabilities such as answering relevant questions, setting goals, allocating resources, monitoring, trending of accounts receivable (AR), and staff accountability are essential. Hands-on training of staff is a key element of this role. The position also involves monitoring the status of outstanding patient accounts, identifying and resolving billing errors and claim denials, and conducting weekly team meetings to drive revenue cycle performance needs and continued training. Additionally, the role includes maintaining and tracking standard operating procedures (SOPs) and process improvement processes, conducting thorough reviews of patient accounts for accuracy, implementing strategies to improve collection rates, and following up on complex payer trends.

Requirements

• Ability to read and write to perform calculations and prepare reports.
• Hands-on experience with day-to-day activities in all PFS areas of the revenue cycle.
• Demonstrated understanding of the entire revenue cycle.
• Ability to assist with problem solving, inquiries, and customer interaction.
• Understanding of relevant RCM KPIs to analyze and plan strategies.
• Knowledge of hospital, clinic, and Business Office Operations.
• Proficiency in billing software, electronic health records systems, and data analysis tools.
• Expert level billing and/or collections experience with Medicare, Medicaid, commercial, and/or self-pay.
• Ability to motivate the team, delegate tasks effectively, and promote collaboration.
• Excellent verbal and written communication skills.

Responsibilities

• Manage day-to-day activities of staff supervised on-site or remotely for a client hospital.
• Focus team efforts and ensure diligent follow-up.
• Provide leadership by answering relevant questions, setting goals, and allocating resources.
• Monitor and trend accounts receivable and staff accountability.
• Conduct hands-on training of staff.
• Monitor outstanding patient accounts and resolve billing errors and claim denials.
• Conduct weekly team meetings to drive revenue cycle performance and training.
• Maintain and track SOPs and process improvement processes.
• Conduct thorough reviews of patient accounts for accuracy.
• Implement strategies to improve collection rates and reduce outstanding accounts receivable.
• Follow up on complex payer trends and communicate issues to management.
• Generate regular reports on team performance and key metrics.
• Mentor and monitor team performance against key metrics and monthly collection goals.
• Identify areas for improvement and implement action plans.
• Safeguard confidential information regarding patient accounts.
• Oversee daily billing and collections for all AR financial classes.
• Interpret and follow up on contracts with insurance companies.
• Handle HR-related issues including new hire orientation and time off approvals.
• Monitor staff productivity and coordinate agendas for conference calls.
• Prepare and submit all required reports timely.

What This Job Offers

• Number of Employees: 101-250 employees