Manager, Account Management

WebMD • Newark, NJ

373d • $110,000 - $130,000

About The Position

The Manager of Account Management at WebMD Ignite is responsible for leading a team of Account Managers dedicated to enhancing customer retention, growth, and satisfaction for Patient Engagement clients. This role involves developing strategies to meet retention and revenue targets, understanding patient engagement strategies, and collaborating with various stakeholders to address client needs and issues.

Requirements

• Bachelor's degree in a business-related field such as health, communications, or business management required.
• Master's Degree or equivalent preferred.
• At least five years of experience in healthcare IT sales/account management required.
• Two or more years of experience building and managing high-performance teams preferred.
• Experience in the Digital patient engagement space preferred.

Nice To Haves

• Experience in healthcare IT sales/account management with a focus on account management.
• Experience in the Digital patient engagement space.

Responsibilities

• Attract, retain, and develop qualified, high-performing staff to serve as Account Managers for specified accounts.
• Manage key performance metrics for Account Managers, including revenue growth and client relationship management.
• Develop account management team vision and strategy in conjunction with senior leadership and finance personnel.
• Provide consultation on program best practices and industry developments to employees and clients.
• Identify cross-sell opportunities for WebMD Ignite products and services.
• Work with Account Managers to create client-specific account plans and monitor service delivery.
• Partner with internal teams to define client requirements and understand industry trends.
• Serve as a sponsor for select strategic projects and product development efforts.
• Manage team activities and key metrics via Salesforce.
• Complete administrative tasks such as travel and expense reporting.

Benefits

• Competitive salary range of $110,000 - $130,000.
• Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
• Education Level: Bachelor's degree