Manager, Account Management (Senior SMB)

Perk•Chicago, IL

5d•$114,500 - $135,000•Hybrid

About The Position

About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact. We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem . Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team. Visit www.perk.com to learn more. About the Role: We are looking for an ambitious and motivated professional to step into the Manager, Account Management role. This position blends leadership, strategic account management, and hands-on sales expertise. You will oversee a team of Senior and SMB Account Managers. Your role is pivotal in coaching, mentoring, and driving the team toward achieving ambitious sales and customer retention goals. Reporting directly to the Director of Account Management, you will play a crucial role in developing talent, fostering client relationships, and implementing strategic initiatives that enhance overall business growth.

Requirements

5+ years of experience in Account Management, ideally within the travel or SaaS industry
2+ years of management experience
Proven track record of exceeding sales targets and driving team success
Strong coaching and mentoring skills with a passion for developing talent
Excellent communication and stakeholder management skills
Data-driven mindset with the ability to analyze trends and inform strategic decisions
Highly organized with the ability to balance multiple priorities effectively
Hands-on experience in creating and delivering training materials

Responsibilities

Leadership & Team Development Act as the leader of the Account Management team, ensuring their success in achieving targets.
Conduct weekly 1:1s to track individual progress and provide personalized coaching.
Set up monthly development objectives to foster professional growth.
Develop and implement training programs to upskill the team and enhance performance.
Provide continuous mentorship and feedback, creating a high-performance culture.
Identify team training needs and onboard new sales professionals.
Client Relationship Management Cultivate deep and meaningful relationships with key clients.
Advocate for the TravelPerk value proposition, ensuring strong adoption and customer satisfaction.
Act as a trusted advisor to clients, identifying opportunities for improvement and offering tailored solutions.
Drive customer adoption, retention, renewals, and account expansion through proactive engagement.
Sales & Growth Strategy Identify strategic account growth opportunities using data-driven insights.
Collaborate with cross-functional teams to align sales strategies with market trends.
Find creative solutions to optimize revenue generation across the team.
Operational & Strategic Execution Track team performance against KPIs and take necessary actions for improvement.
Analyze sales data to identify market trends, challenges, and areas of opportunity.
Stay updated on industry trends and emerging travel technologies to maintain a competitive edge.
Contribute to the continuous improvement of internal processes and account management strategies.

Benefits

Receive competitive compensation and equity ownership in Perk
Rest and recharge with our generous allocation of 20 vacation days and 12 public holidays
Enjoy the flexibility of three medical plans to choose from, with company contributions and an HSA when enrolling in an HDHP medical plan
Take control of your physical health with additional comprehensive benefit plans, covering dental, vision and Wellhub’s gym subscription from your start date
Rest assured that you’re covered by life and disability policies from your start date, with options to add extra protection through voluntary buy-up plans
Plan for your future with our 401(k) plan with company matching contributions
Care for your furry friends through partner discounts on pet insurance
Join our unforgettable Perk events, including our spectacular annual summer party
Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
Focus on your family with 12-16 weeks’ paid parental leave
Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
Broaden your horizons with up to 20 "Work from Anywhere" days per year
Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years
Let us help you move to one of our hubs with relocation support