Manager, Accommodations (Housekeeping)

IMG Academy•Bradenton, FL

19h•Onsite

About The Position

Named one of the Best and Brightest Companies to Work For in the Nation in 2024, IMG Academy is the world's leading sports education brand, providing a holistic education model that empowers student-athletes to win their future, preparing them for college and for life. IMG Academy provides growth opportunities for all student-athletes through an innovative suite of on-campus and online experiences: Boarding school and camps , via a state-of-the-art campus in Bradenton, Fla. Online coaching via the IMG Academy+ brand, with a focus on personal development through the lens of sport and performance Online college recruiting , via the NCSA brand, providing content, tools, coaching and access to a network of 40,000 college coaches The Accommodations Manager (Housekeeping) will be responsible for the daily oversight and management of the Accommodations team at a boarding school and sports training destination located on a 400-acre area campus.

Requirements

High school graduate or equivalent
Bilingual – English and Spanish (Required)
5+ years of experience managing a team
5+ years of experience in the housekeeping industry
Knowledge of OSHA and safety standards
Proven excellence in customer service.
Strong independent judgment and decision-making skills ability
Experience with MS Office and other computer systems
Desire to work collaboratively with colleagues
Excellent written and verbal communication skills
Ability to lift, carry, move, push and pull equipment or boxes up to 40lbs
Ability to stand and walk for duration of shift
Ability to work on various indoor and outdoor surfaces including grass, turf, courts, etc. in all weather
Must be able to push and pull carts and equipment
Must be able to bend, stoop, squat and stretch to fulfill cleaning and inspection tasks.
Must be able to climb stairs on a continuous basis.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Requires manual dexterity to use and operate all necessary equipment.
Must be able to operate office equipment such as computers
Ability to work days, nights, weekends and holidays as needed
Requires a background check upon offer
Requires a drug test upon offer

Responsibilities

Responsible for oversight of the daily cleaning activities of the Accommodations department overseeing numerous buildings (academic center, dorm rooms, offices, laundry and other public facilities)
Develop and maintain strong relationships with internal customers across the organization
Collaborate with internal teams to streamline operations and continually enhance the campus experience
Plan, organize and direct staff to ensure the highest degree of guest satisfaction
Assist in the recruitment process for new team members, including temporary or seasonal staff
Coordinate and assist with the onboarding and training process for new team members
Promote teamwork and quality service through daily communication and coordination across campus
Facilitate professional development initiatives for team members to expand their skills and experiences
Oversee the payroll review process and adhere to IMGA policies on payroll coding and deadlines
Partner with Director of Accommodations and Finance Department to establish and maintain the annual budget
Regularly inspect rooms and common areas to verify cleaning standards are met
Partner with Director of Accommodations to investigate and resolve concerns related to cleaning services
Manage communication with outside vendors related to equipment and service repairs
Assist in the development and success of departmental short-term and long-term business objectives
Collaborate as needed to organize the supply and inventory control process
Fill in and support senior managers as needed
Other duties as assigned by management