Senior Manager, Accommodations Services

Sun Life • Wellesley, MA

2d • Hybrid

About The Position

Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work. Internal candidates are not required to relocate near an office. The opportunity: The Senior Manager, Accommodations Services provides supervisory responsibilities to the Accommodations team in support of Sun Life Integrated Absence, Disability and Accommodation services. In this role, you work within a team environment among a peer group and with key business partners to service client needs related to absence, disability and accommodations. Additionally, you are responsible for your team performance and meeting the established operational area standards for the professional management of both routine and complex claims for Absence and Disability Management.

Requirements

• Ability to work with a diverse range of people.
• 5+ years’ direct experience required in managing accommodations, absence, vocational services and/or claims team.
• Previous people leadership/ management experience strongly preferred.
• Disability and Absence Management knowledge with demonstrated expertise in Federal/State FMLA, short-term disability, statutory disability plans, ADA and PWFA.and/or the disability insurance industry
• Strong communication and negotiation skills
• Advanced knowledge of Accommodation and Vocational Services
• Excellent analytical, critical thinking, and problem-solving abilities
• Ability to work in a fast-paced, service-oriented environment
• Strong organizational and time management skills
• Collaborative team player with the ability to work independently

Responsibilities

• Lead and develop a team managing ADA and PWFA accommodations
• Conduct quality reviews and provide coaching to staff
• Drive talent development, including selection, retention, and performance management
• Facilitate interactive dialogues with employees, medical professionals, and other stakeholders
• Monitor workflow and ensure optimal case management
• Oversee utilization of internal and external resources
• Participate in strategic planning for Accommodation Services
• Identify areas for continuous improvement
• Monitor and report on key performance metrics
• Contribute to educational seminars and client presentations

Benefits

• At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program.
• Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account.
• Enjoy a flexible, inclusive and collaborative work environment that supports career growth.
• We’re proud to be recognized in our communities as a top employer.
• Proudly Great Place to Work® Certified in Canada and the U.S., we’ve also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees