Manager, Accessibility Design

McDonald's Corporation•Chicago, IL

12d

About The Position

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. McDonald’s Global Technology is here to power tomorrow’s feel-good moments. That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced. Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. As part of the Global Experience Design (XD) team within McDonald’s Global Technology, you’ll help us make sure our omnichannel experiences feel good and work great for the greatest number of people around the world.

Requirements

6+ years of experience in elevating the quality of experiences through your industry-leading expertise in inclusive design and global accessibility best practices as they apply to Web, Native Mobile, Kiosk, Point of Sale and other channels.
Knowledge of implementation strategies and best practices across technology platforms.
Defining, communicating and documenting how designers and developers can apply these standards and best practices to omnichannel experiences at a large-scale enterprise
Advocating for the importance of accessibility as a value-driver for customers and the business
Managing complexity and ambiguity at a global scale while leading through influence and expertise
Assessing the accessibility of experiences using automated tools as well as a variety of assistive technologies and device settings.

Nice To Haves

Experience working in design systems built for customers and enterprise users
Worked for a global brand that designs omnichannel commerce experiences that include the built environment
Knowledge of inclusive design principles and practices for voice technologies and interactions.