Manager Access

Arkansas Children's Hospital • Little Rock, AR

1d • Onsite

About The Position

Patient throughput expert – efficient in scheduling, admission, registration , financial counseling, insurance requirements , eligibility and authorization process . Staffs to volume, trends data to make changes to improve patient throughput, and directly engages to improve patient experience and staff retention. Develops strategic plans and goals/outcomes to achieve for the unit. Identifies key performance indicators and develops measurement/monitoring/reporting tools. Manages multiple Cost Centers as demonstrated by volume management and staffing needs; has flexibility to cross train and manage a 24/7 operation. Additional Information: Patient throughput expert – efficient in scheduling, admission, registration , financial counseling, insurance requirements , eligibility and authorization process . Staffs to volume, trends data to make changes to improve patient throughput, and directly engages to improve patient experience and staff retention. Develops strategic plans and goals/outcomes to achieve for the unit. Identifies key performance indicators and develops measurement/monitoring/reporting tools. Manages multiple Cost Centers as demonstrated by volume management and staffing needs; has flexibility to cross train and manage a 24/7 operation.

Requirements

• Bachelor's degree from four-year college or university; Or four years related experience and/or training; or equivalent combination of education and experience.
• Related Field - 5 years with 1 year of leadership experience

Responsibilities

• Responsible for the first impression of Arkansas Children’s; Performs intermediate functions relative to scheduling and registration for outpatient clinics including complete and accurate demographic and insurance information. Supports the Access supervisor.
• Has advanced training and knowledge of responsibilities for patient throughput process using technology and physical flow process improvements. This includes processing and managing referrals, price estimates, primary care physician sign-ups, insurance verifications, finical counseling, scheduling, registration and patient experience.
• Working team member who can validate/coordinate the work of others and is a knowledgeable resource for other team members. Efficiently maintains communication and provides assistance to ancillary staff for flow operations.
• Identifies deviations, understands the cause and resolves issues.
• Manages compliance and monitors proper documentation for regulatory compliance standards. Plans, implements, evaluates and reports strategic improvement activities. Leads and conducts Human Resource management.
• Completes registration and discharge activities, including co-payment collection, My Chart activation, insurance verification, etc. Ensure financial counseling is incorporated into patient flow. Assists Outpatient Prior-Authorization with attaching referrals.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees