Manager A.L.E.R.T. Operations

Logan Health Medical Center•Kalispell, MT

10d

About The Position

This position is responsible for overseeing and ensuring continuous improvement of all clinical practices, services, and operations within the ALERT program. Designs and implements systems, processes, and methods to evaluate and improve patient care. This position manages day-to-day clinical and business operations including safety, practice standards, staffing, training, payroll, budgets, fiscal management, and quality improvement. Ensures Logan Health patient care and quality standards are met and complies with all federal, state, and regulatory requirements. Our Mission : Quality, compassionate care for all. Our Vision : Reimagine health care through connection, service and innovation. Our Core Values : Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence.

Requirements

Current Montana RN License or a multi-state compact license with authorization to practice nursing within the state of Montana; required.
Minimum of one (1) of the following required: Bachelor’s degree in nursing. Associate’s degree in nursing combined with a bachelor’s degree in a related field.
Minimum of three (3) years’ leadership experience required.
Current RQI Healthcare Provider required.
To be eligible for the Driver portion of the position: Current Driver’s License required.
Driving record for the previous thirty-six (36) months must not reflect any major driving offenses (i.e.; DUI, convicted of a felony involving a motor vehicle, suspended license, three (3) or more speeding tickets or other moving violations, etc.).
In addition, personal vehicles used for LH business: State law minimum liability coverage limits required.
Promotes excellence through setting high standards and providing high quality outcomes.
Ability to act with integrity, kindness and exhibit empathy.
Excellent organizational skills, detail-oriented, a self-starter, possess critical thinking skills and be able to set priorities and function as part of a team as well as independently.
Commitment to working in a team environment and maintaining confidentiality as needed.
Excellent verbal and written communication skills including the ability to communicate effectively with various audiences.
Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
Possess and maintain computer skills to include working knowledge of Microsoft Office Suite and ability to learn other software as needed.

Responsibilities

Leads and manages the flight team of nurses, paramedics, and medical staff, ensuring high standards of patient care and professionalism.
Develops and implements a comprehensive training program for flight nursing staff, including onboarding, clinical competency assessments, and ongoing education in emergency care and flight protocols.
Acts as a key liaison between the ALERT team, EMS agencies, and regulatory bodies.
Ensures all clinical staff maintain advanced clinical competencies and follow evidence-based practice guidelines.
Oversees patient care, ensuring adherence to critical care protocols.
Works with the Medical Director to provide guidance on complex medical cases and act as a clinical resource for the team.
Maintains quality assurance through regular chart reviews and debriefings after critical transports.
Provides clinical guidance and support for staff members, ensuring they are prepared to handle complex medical emergencies during flight.
Promotes a culture of safety by ensuring flight crews are well-trained in risk assessment, crisis management, and emergency protocols.
Oversees scheduling, staffing, and resource allocation to ensure adequate coverage for flight operations.
Coordinates with dispatch, ground EMS, hospitals, and emergency response agencies to optimize transport logistics.
Assists in budgeting, financial planning, and resource management for the flight program.
Monitors equipment, medication, and supply inventory, ensuring aircraft are fully stocked and operationally ready.
Develops, reviews, and updates clinical protocols for air medical transport, ensuring they align with best practices, regulatory standards, and patient safety guidelines.
Promotes a learning environment that empowers the care team to provide safe reliable, patient-centered nursing care that is effective, compassionate, and efficient.
Maintains regular and consistent attendance as scheduled by department leadership.