Manager 3, Facilities Operations

The Ohio State University • Columbus, OH

2d • $103,000 - $134,500 • Onsite

About The Position

The Zone Operations Manager is responsible for overseeing all daily operations related to maintenance and custodial services within the Academic District, specifically Zones 3 and 4, which encompass approximately 5.8 million gross square feet. This role serves as the primary point of contact for customers and stakeholders regarding facilities-related services and issues.

Requirements

• Minimum of 7 years of progressive experience in building maintenance, custodial services, and/or grounds operations, with demonstrated success in direct customer engagement.
• Proven ability to lead teams, build collaborative work environments, and deliver exceptional customer service.
• Valid Driver’s License.

Nice To Haves

• At least 2 years of experience supervising or managing teams in building maintenance, custodial, and/or grounds operations.
• Experience managing staff within a unionized environment.
• Hands-on technical experience in roles such as maintenance mechanic, building operations trade professional, custodian, or groundskeeper.

Responsibilities

• Facilities Operations & Oversight: Manages the delivery of environmental services, general maintenance, property management, and preventive maintenance across assigned buildings and grounds. Supervises two M1 Managers who lead multi-disciplinary teams, including 27 maintenance personnel and three Facilities Services Specialist 3s responsible for contracted custodial services.
• Emergency Response Coordination: Leads and facilitates emergency maintenance activities and utility outages on the Columbus Campus. Ensures timely communication with affected building occupants, senior leadership, Public Safety, A&P Communications, and building leaders. Initiates RAVE alerts and escalates issues to Service2Facilities and the broader campus community.
• Customer & Stakeholder Engagement: Serves as the central liaison for facilities-related communications, ensuring transparency and responsiveness to occupant needs and building impacts. Maintains regular contact with building representatives to ensure service expectations are met or exceeded.
• Capital Projects & Strategic Planning: Collaborates with the FDC Project Team on planning and development of major construction and renovation projects. Oversees capital and operational budgets, and partners with OSU Energy Partners (OSEP) to implement and maintain Energy Conservation Measures (ECMs). Develops strategic plans to optimize facility performance, extend asset lifecycles, and enhance cost-effectiveness.
• Deferred Maintenance Management: Works closely with the deferred maintenance team to catalog, prioritize, and address facility needs. Actively manages backlog reduction and capital prioritization. Plans and executes summer and break-period work to improve building comfort and cleanliness.
• Budget & Resource Management: Manages the annual zone budget, monitors expenditures, and identifies opportunities for operational efficiencies. Advocates for facility needs including capital improvements, safety, utilities, inventory, and equipment.
• Staff Leadership & Development: Leads training and development efforts for frontline managers and shop staff. Identifies skill gaps, fosters mentorship, and promotes accountability through performance standards and operational reporting. Coordinates contractor and shop personnel activities as needed.
• Sustainability & Compliance: Integrates environmental sustainability initiatives into daily operations. Ensures compliance with university policies, including the Disaster Preparedness and State of Emergency Policy 6.17, designating this role as essential. This position requires participation in an on-call rotation and availability for 24-hour emergency response.

Benefits

• Eligible Ohio State employees receive comprehensive benefits packages, including medical, dental and vision insurance, tuition assistance for employees and their dependents, and state or alternative retirement options with competitive employer contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees