Manager 1, Technical Account Management - New York

Datadog • New York City, NY

2d • Hybrid

About The Position

We are Datadog’s in-house technical leaders. The Technical Account Management team drives Datadog’s continued global growth by ensuring our customers realize long-term value from our platform through successful adoption, expansion, and partnership. As a Manager 1 in Technical Account Management, you will lead and develop high-performing technical teams while influencing strategy, execution, and outcomes across customers, internal partners, and the broader organization. Manager 1 leaders at Datadog are people-first managers, trusted collaborators, and operational owners. You will coach and mentor individual contributors, drive execution against team and organizational goals, and serve as a strong voice for customer needs and technical excellence. At Datadog, we place value in our office culture; the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

Requirements

• An experienced people manager with 3+ years of management experience , ideally within a technical or post-sales organization
• Comfortable leading teams of customer-facing technical professionals
• A strong coach and mentor who invests in career development and builds inclusive, high-performing teams
• Experienced in partnering cross-functionally to drive shared outcomes and resolve complex challenges
• Confident leading customer-facing conversations and navigating escalations with empathy and clarity
• Data-driven, with experience using metrics and KPIs to inform decisions and optimize performance
• A clear communicator who can influence without authority and align stakeholders around common goals
• Passionate about continuous improvement, operational excellence, and customer value

Responsibilities

• Lead and coach a team of up to 6 Technical Account Managers, providing regular 1:1s, team meetings, and bi-annual performance feedback
• Own and track team KPIs , including scheduling, utilization, productivity, and delivery outcomes
• Partner closely with Sales, Customer Success, Presales, Product Management, Support, and Marketing to align post-sales strategy and execution
• Lead and participate in customer-facing engagements when appropriate, including escalations, strategic reviews, and key account discussions
• Drive account strategy discussions focused on product adoption, expansion, and services delivery
• Actively participate in recruiting , hiring, and onboarding efforts across your team and the broader organization
• Gather and synthesize customer feedback to influence product direction, process improvements, and internal initiatives
• Lead multiple OKR initiatives annually , coordinating and delegating efforts across your team
• Demonstrate thought leadership by identifying opportunities for improvement, proposing scalable solutions, and executing on initiatives that improve customer experience and team effectiveness

Benefits

• Best-in-breed onboarding and leadership enablement
• Generous global benefits
• Intra-departmental mentor and buddy programs
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Ongoing professional development, leadership training, and career pathing
• An inclusive company culture with access to Community Guilds and Inclusion Talks
• Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees