Manager 1, Retail Store

Comcast • Woodbridge, NJ

1d • Onsite

About The Position

Comcast brings together the best in media and technology, driving innovation to create world-class entertainment and online experiences. As a Fortune 50 leader, Comcast sets the pace in various innovative businesses, offering career opportunities across diverse locations and disciplines. The company is at the forefront of change, moving at an amazing pace thanks to its people who deliver cutting-edge products and services to millions of customers daily. The Manager 1, Retail Store is responsible for delivering a best-in-class experience for both customers and their store team. This role involves managing all aspects of the customer environment and team to achieve and exceed financial targets and customer satisfaction scores. The manager ensures tight operational and financial controls are maintained cost-effectively, and is responsible for hiring, coaching, and evaluating personnel based on performance standards. They develop personal performance plans with employees, provide continuous feedback, and conduct quarterly performance reviews. Additionally, the manager develops processes and procedures to enhance department efficiencies and assists in the development and achievement of the departmental budget. This position involves managing a team that may include both exempt and non-exempt employees and providing subject matter guidance as required.

Requirements

• Customer Experience (CX)
• Product Knowledge
• Store Experience
• 5-7 Years Relevant Work Experience
• Ability to carry and lift up to 25 pound boxes
• Ability to stand and move about the store constantly
• Ability to work nights and weekends, variable schedule(s) and overtime as necessary

Nice To Haves

• Comcast Experience preferred
• Bachelor's Degree

Responsibilities

• Responsible for delivering a best in class experience for customers and their store team.
• Manages all phases of the customer environment and team to achieve and exceed financial targets and customer satisfaction scores.
• Delivers tight operational and financial controls in a cost- effective manner.
• Hires, coaches and evaluates personnel based on performance standards.
• Develops personal performance plans with employees and provides continuous performance feedback and quarterly performance plan reviews.
• Develops processes and procedures to drive department efficiencies, assist in development and meeting of, departmental budget.
• Manages team which may include exempt and non- exempt employees.
• Provides subject matter guidance to employees as required.
• Delivers a world class customer and employee experience, achieving sales goals and running an operationally sound business.
• Ensures a culture consistent with the expectations of the company by selecting the best talent and inspiring them daily with a focus on development, feedback/coaching, sales and service excellence, training and personal accountability.
• Communicates business initiatives, performance standards and process/policy know-how striving for high performance and compliance.
• Leverages the net promoter system (NPS) to monitor customer feedback, coach and improve the in-store experience.
• In-store owner for merchandising, brand, resets and all associated training compliance.
• Coaches and develops team members on how to position all company products with customers.
• Efficiently runs in-store operations including inventory, cycle counts, cash management and other applicable processes and procedures.
• Responsible for appropriate staffing levels and efficient scheduling.
• Leverages available tools to monitor customer feedback, coach and take action to improve the store experience.
• Reviews and analyzes operational and financial reports to improve operational performance and metrics.
• Builds collaborative relationships with market, region and division stakeholders.
• Follows and administers cash handling policies and procedures.
• Leads the retail experience of a well-visited location and strives to enhance store and customer experience to be best-in-class.
• May participate in retail test and pilot experiences related to product, store design and operational improvements.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance.
• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Benefits

• Base pay
• Commission (for sales positions)
• Bonus (for non-sales positions)
• Best-in-class Benefits (array of options, expert guidance and always-on tools, personalized to meet needs, support physically, financially and emotionally through big milestones and everyday life)
• Access to a variety of teams, locations, and resources in an expanding network

What This Job Offers

• Job Type: Full-time
• Career Level: Manager