Manager 1, Retail Store

Comcast • Mount Laurel, NJ

1d • Onsite

About The Position

Comcast brings together the best in media and technology, driving innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, Comcast sets the pace in various innovative businesses and creates career opportunities across a wide range of locations and disciplines. The company is at the forefront of change, moving at an amazing pace thanks to its remarkable people who bring cutting-edge products and services to life for millions of customers every day. If you share a passion for teamwork, a vision to revolutionize industries, and a goal to lead the future in media and technology, Comcast invites you to fast-forward your career. This role is responsible for delivering a best-in-class experience for customers and their store team, managing all phases of the customer environment and team to achieve and exceed financial targets and customer satisfaction scores. The Manager 1, Retail Store delivers tight operational and financial controls in a cost-effective manner, hires, coaches, and evaluates personnel based on performance standards, and develops personal performance plans with employees, providing continuous feedback and quarterly reviews. They also develop processes and procedures to drive department efficiencies, assist in budget development and meeting, and manage a team that may include exempt and non-exempt employees, providing subject matter guidance as required. The position focuses on delivering a world-class customer and employee experience, achieving sales goals, and running an operationally sound business.

Requirements

• Proficiency in Customer Experience (CX), Sales, and Strategic Selling.
• 5-7 Years Relevant Work Experience.
• Bachelor's Degree (or some combination of coursework and experience, or extensive related professional experience).
• Ability to carry and lift up to 25 pound boxes.
• Ability to stand and move about the store constantly.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance.
• Ability to work nights and weekends, variable schedule(s) and overtime as necessary.

Nice To Haves

• Comcast experience preferred.

Responsibilities

• Deliver a best-in-class customer and employee experience, achieving sales goals and running an operationally sound business.
• Manage all phases of the customer environment and team to achieve and exceed financial targets and customer satisfaction scores.
• Deliver tight operational and financial controls in a cost-effective manner.
• Hire, coach, and evaluate personnel based on performance standards.
• Develop personal performance plans with employees and provide continuous performance feedback and quarterly performance plan reviews.
• Develop processes and procedures to drive department efficiencies and assist in development and meeting of departmental budget.
• Manage a team which may include exempt and non-exempt employees.
• Provide subject matter guidance to employees as required.
• Ensure a culture consistent with the expectations of the company by selecting the best talent and inspiring them daily with a focus on development, feedback/coaching, sales and service excellence, training and personal accountability.
• Communicate business initiatives, performance standards and process/policy know-how striving for high performance and compliance.
• Leverage the Net Promoter System (NPS) to monitor customer feedback, coach and improve the in-store experience.
• Act as the in-store owner for merchandising, brand, resets and all associated training compliance.
• Coach and develop team members on how to position all company products with customers.
• Efficiently run in-store operations including inventory, cycle counts, cash management and other applicable processes and procedures.
• Be responsible for appropriate staffing levels and efficient scheduling.
• Leverage available tools to monitor customer feedback, coach and take action to improve the store experience.
• Review and analyze operational and financial reports to improve operational performance and metrics.
• Build collaborative relationships with market, region and division stakeholders.
• Follow and administer cash handling policies and procedures.
• Lead the retail experience of a well-visited location and strive to enhance store and customer experience to be best-in-class.
• May participate in retail test and pilot experiences related to product, store design and operational improvements.

Benefits

• Best-in-class Benefits to eligible employees.
• An array of options, expert guidance and always-on tools, personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level