Management Analyst

Acuity•Reston, VA

10d

About The Position

Acuity is seeking a highly capable Management Analyst to support a fast-paced DHS mission environment. This role partners with stakeholders to streamline processes, advance data and reporting capabilities, and guide technology and system improvements across a diverse portfolio of programs. Acuity is a digital strategy and technology consulting firm that serves federal agencies with critical missions. Our experts support projects in the areas of IT Modernization, Data Enablement, and Hyperautomation to help protect our national interests and keep people safe. If you have technical experience and a passion for making a difference, we might be the right fit for you.

Requirements

10+ years of experience supporting federal programs across business analysis, process improvement, system lifecycle activities, or mission-focused technology projects.
Demonstrated ability to build strong relationships with senior government stakeholders and drive consensus across complex initiatives.
Hands-on experience working within DHS or other federal agencies, with a solid understanding of federal consulting environments.
Proven ability to translate business needs into clear requirements, documentation, and actionable recommendations.
Strong written, verbal, and visual communication skills, including the ability to brief leadership and produce high-quality deliverables.
Effective facilitation, collaboration, and interpersonal skills to work across diverse functional and technical teams.
US citizen with the ability to obtain and maintain a government security clearance.

Responsibilities

Partner with senior stakeholders to elicit, document, and clarify business, data, and system requirements.
Support process improvement efforts, organizational design updates, and technology modernization planning.
Translate mission needs into actionable recommendations for system enhancements, reporting, and data management.
Prepare analysis, dashboards, and reports using data from multiple program systems.
Support lifecycle activities including planning, deployment, training, communications, and transition to O&M.
Manage task tracking and documentation using tools such as Jira
Evaluate UI/UX needs and provide input to improve user experience for new and evolving systems.
Coordinate cloud-related work and cross-platform activities involving ServiceNow, Salesforce, AWS, or Azure.
Lead or support change management activities to drive user adoption and readiness.
Maintain knowledge bases, mailbox triage, and user-support processes following system deployments.
Contribute to the development of best practices, training products, and customer support materials.