Management Analyst V - Process Improvement & Technical Writer

CGI • Falls Church, VA

17h

About The Position

CGI Federal is seeking a Management Analyst V - Process Improvement & Technical Writer to support EOIR/BIA in Falls Church, VA. The Management Analyst V supports process improvement efforts and technical documentation across multiple program areas. This role involves analyzing current workflows, designing optimized processes, and developing clear, comprehensive documentation to support organizational efficiency.

Requirements

• Bachelor's degree.
• Minimum of four years of experience in process improvement or quality assurance.
• Advanced proficiency with MS Visio for creating flowcharts, process maps, and diagrams.
• Advanced proficiency with the Microsoft Office Suite.

Responsibilities

• Lead complex, non-routine assignments, either as standalone projects or as components of larger initiatives.
• Plan, research, and document existing business processes and workflows.
• Coordinate with personnel across various offices to resolve issues and align project activities.
• Review, analyze, and integrate processes to support operational effectiveness.
• Document and analyze current work processes to improve communication and identify efficiency opportunities.
• Apply advanced knowledge of flowcharting methodologies, including Linear, Swimlane, and Value Stream Mapping.
• Define business objectives and identify opportunities for improvement (e.g., cost reduction, cycle-time improvement).
• Conduct ‘As-Is' process analysis to identify inefficiencies and bottlenecks.
• Design optimized ‘To-Be' workflows aligned with organizational goals.
• Support the implementation of new processes, including system updates and staff training.
• Promote continuous improvement by monitoring process performance and identifying further enhancements.
• Develop, write, and edit clear and concise materials, such as process documentation, reports, briefs, proposals, and manuals.
• Produce high-quality technical and administrative publications describing work methods, procedures, and new processes.

Benefits

• Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category
• 401(k) Plan and Profit Participation for eligible professionals
• Paid Time Off (PTO)
• Paid Federal Holidays
• Health & Welfare Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level