Managed Services Tech-Lead/Architect

NetApp•Des Moines, IA

46d•Hybrid

About The Position

This hybrid role combines hands-on technical leadership with architectural responsibilities for designing and delivering NetApp Managed Services. The individual will lead technical operations, ensure service excellence, and define strategic architectures for storage, compute, cloud, and automation solutions.

Requirements

ITIL v4 Certification and practical experience in ITIL-based service management
Deep NetApp technical expertise (ONTAP, StorageGrid, SnapCenter, Keystone, BlueXP etc.)
Compute skills: VMware virtualization and related technologies
Cloud skills: AWS, Azure, or Google Cloud experience
Automation skills: Scripting (PowerShell, Python) and frameworks (Ansible)
Customer Support Experience: Strong ability to manage escalations and deliver exceptional service
Architectural Design Experience: Proven ability to create scalable, secure, and resilient architectures
Excellent communication, leadership, and stakeholder management skills

Nice To Haves

Experience in Managed Services delivery for enterprise customers
Knowledge of data protection, disaster recovery, and ransomware resilience solutions
Familiarity with monitoring tools and performance optimization techniques
Experience with multi-tenancy or Cloud environments
TOGAF or similar architecture certification (optional but desirable)

Responsibilities

Oversee day-to-day technical operations for Managed Services, ensuring SLA compliance and ITIL best practices.
Act as the primary escalation point for complex technical issues across storage, compute, and cloud environments.
Drive automation initiatives to improve efficiency and reduce manual interventions.
Collaborate with customers to resolve issues and ensure high satisfaction.
Mentor technical teams and promote knowledge sharing.
Lead the incident, problem, and change management processes
Design end-to-end architectures for Managed Services, including storage, compute, cloud, and automation components.
Define technical standards, frameworks, and best practices for service delivery.
Evaluate emerging technologies and recommend adoption strategies to enhance service offerings.
Create high-level and detailed solution designs for customer environments.
Ensure scalability, security, and compliance in all architectural designs.
Work closely with pre-sales teams to support solution proposals, MS pricing and customer presentations.
Lead architecture reviews and provide governance for implementation projects.

Benefits

comprehensive benefits package
Health Insurance
Life Insurance
Retirement or Pension Plans
Paid Time Off (PTO)
various Leave options
Performance-Based Incentives
employee stock purchase plan
restricted stocks (RSU's)
volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favorite organizations.
comprehensive medical, dental, wellness, and vision plans for you and your family.
educational assistance
legal services
access to discounts.
financial savings programs to help you plan for your future.