Managed Services Sales Lead

DATAVOX INC•Houston, TX

About The Position

DataVox is seeking a Managed Services Practice Lead in Houston! Before learning more about the position, let us tell you a bit more about who we are! DataVox has been serving customers for over 30 years with our advanced technology solutions. We specialize in Data Center & Network Technologies, IT Support Services, Network Cabling, Audio Visual Solutions, Physical Security & Phone Systems. We are committed to being the best technology partner and ensure the highest level of expertise and quality service by having people like you on our team. At DataVox, our culture is rooted in connection, collaboration, and a deep sense of community. We believe in recognizing our people, investing in their growth, and creating meaningful moments throughout the year. Here’s just a glimpse of what makes our workplace special: An Encouraging Environment centered on upskilling and career growth Team & Company Events (Virtual & In-Person) like ice cream socials, tailgate events, Astros and Rangers watch parties and many other events throughout the year. Employee Appreciation Days & Holiday Celebrations recognizing the value of every team member with employee spotlights and celebrating the small things (like national carrot cake day!) A Dedicated Employee Engagement Committee focusing on fostering community through internal events, appreciation drives, and local nonprofit support Endless Opportunities to Connect from themed days to collaborative initiatives, we encourage everyone to get involved and make their mark At DataVox, we’re not just coworkers, we’re a team that lifts each other up and grows stronger together. As the Managed Services Sales Lead, you will be responsible for driving revenue growth, expanding our client base, and leading strategic sales initiatives for our Managed IT Services. You’ll work closely with Account Managers, internal delivery teams, and vendor partners to position DataVox as the premier provider of managed services.

Requirements

A results-driven sales professional with a strong understanding of Managed IT Services
Skilled in pricing models, contract profitability, and interpreting P&L metrics
Experienced in ITSM/PSA/RMM platforms and service delivery processes
Knowledgeable in IT infrastructure and cybersecurity (networks, cloud, backup/DR, compliance)
A strategic thinker with excellent communication and time management skills
Comfortable working cross-functionally and resolving complex customer challenges
Thrive in a fast-paced environment and passionate about driving business growth
Previous experience in Managed IT Sales or Operations required

Responsibilities

Develop and execute sales strategies to grow Managed Services revenue and market share
Own portfolio profitability—set margin goals, track cost of service, and lead actions to improve utilization and contract health
Collaborate with Account Managers to qualify leads, craft proposals, and close deals
Lead renewal and expansion efforts—establish playbooks for QBRs, term tracking, and cross-sell opportunities
Oversee quotes, scopes, and SOWs—ensure alignment with standardized offerings and margin targets
Define and refine service packages—tiered bundles, pricing guardrails, SLAs/OLAs, and onboarding playbooks
Engage with key vendors (Connectwise, Kaseya, Datto, Sophos) to support pipeline development and performance reviews
Manage escalations related to customer service, billing, and operational issues
Track sales progress, maintain pipeline visibility, and report on forecasts and performance metrics
Build strategic partnerships and qualify new vendors to enhance service offerings