Technology and Managed Services Specialist

Altus Industries II, Inc.•Kentwood, MI

21d

About The Position

The Managed Services Specialist will perform a hybrid role of Technology and Managed Services, in addition to Technology infrastructure support, while contributing to the development and deployment of technological integrations within Altus products and capabilities.

Requirements

Minimum High School Diploma required
Computer/IT Technician certificate or equivalent experience
Server and network management system setup and maintenance
Strong background in network architecture, cloud computing, virtualization, storage solutions, and database management.
Familiarity with cybersecurity practices, compliance standards (e.g., ISO, NIST, GDPR), and experience in setting up robust security measures.
Proficiency with both Windows and Linux administration, network protocols (TCP/IP, DNS, DHCP), and troubleshooting.
Skills in aligning IT infrastructure with business objectives, understanding the company’s vision, and adapting infrastructure strategies to meet those goals.
Skills in scripting languages (e.g., Python, Bash, PowerShell) to automate infrastructure processes and manage configurations.

Responsibilities

Oversee the design, installation, and maintenance of the company’s IT infrastructure, including servers, networks, storage, and databases.
Monitor infrastructure performance, ensuring systems operate efficiently and with minimal downtime.
Develop and enforce maintenance schedules for hardware and software to keep systems updated and secure.
Implement and maintain security protocols and measures to protect data, systems, and networks against threats.
Ensure backups and failover systems are in place, tested regularly, and able to restore operations quickly in case of a disruption.
Maintaining internal documentation (network diagrams, configurations, SOPs).
Identify areas where technology can create efficiencies or competitive advantages, recommend investments or upgrades as necessary.
Serve as the main point of contact for infrastructure issues and escalations, offering resolutions or guidance as needed.
Support the day-to-day delivery of managed IT services, ensuring SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) are met.
Act as a primary point of contact for clients, addressing their needs, resolving issues, and ensuring service expectations are met or exceeded.
Review and optimize service delivery processes, identifying areas for increased efficiency and effectiveness.