Managed Services Product Line Manager

Ciena

5d

About The Position

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. How You Will Contribute: Manage day‑to‑day inquiries for the managed services portfolio and support RFP activities Develop, track, and manage offers through the New Service Introduction process, partnering with Marketing to advance enablement plans Build KPIs aligned to industry benchmarks and assess portfolio performance and competitive insights Lead sales enablement programs to drive adoption of managed services across global field teams Drive offer innovation by evaluating pricing, cost optimization, portfolio expansion opportunities, and market trends Represent the managed services portfolio during product release cycles to ensure alignment with new product capabilities Translate customer and internal stakeholder requirements into roadmap enhancements

Requirements

• Bachelor’s degree in Engineering or Business Administration, or equivalent industry experience
• 10+ years in telecommunications and/or technology
• 3+ years of Product Line Management experience
• High‑level understanding of Layer 0–3 networking technologies and Ciena solutions (6500, Routing & Switching, MCP)
• Ability to develop and assess commercial deal sheets, P&Ls, and business financials
• Proven ability to work from broad direction and independently drive tasks to completion
• Experience supporting globally distributed teams

Nice To Haves

• Graduate-level education in Engineering or Business Administration
• Strong collaboration skills across product, engineering, sales, and customer teams
• Strategic and creative thinking with strong business acumen
• Knowledge of service provider core network architectures and business models
• Ability to quickly assess and interpret customer requirements
• Strong time‑management skills to balance shifting priorities
• Flexibility to work across time zones and travel up to 20%

Responsibilities

• Manage day‑to‑day inquiries for the managed services portfolio and support RFP activities
• Develop, track, and manage offers through the New Service Introduction process, partnering with Marketing to advance enablement plans
• Build KPIs aligned to industry benchmarks and assess portfolio performance and competitive insights
• Lead sales enablement programs to drive adoption of managed services across global field teams
• Drive offer innovation by evaluating pricing, cost optimization, portfolio expansion opportunities, and market trends
• Represent the managed services portfolio during product release cycles to ensure alignment with new product capabilities
• Translate customer and internal stakeholder requirements into roadmap enhancements

Benefits

• medical, dental, and vision plans
• participation in 401(K) (USA) & DCPP (Canada) with company matching
• Employee Stock Purchase Program (ESPP)
• Employee Assistance Program (EAP)
• company-paid holidays
• paid sick leave
• vacation time

What This Job Offers

• Job Type: Full-time
• Career Level: Manager