Managed Services Network Architect

FIRSTLIGHT • Village of Colonie, NY

7h

About The Position

In the role of Managed Services Network Architect, you will collaborate with cross-functional teams to design and optimize technology solutions that align with FirstLight Fiber’s strategic goals. Your responsibilities will include creating architectural standards, guiding technical decisions, driving innovation, and ensuring that systems and services meet high performance, security, and reliability standards. You will be shaping the future of our technology landscape through thoughtful design, comprehensive planning, testing, and effective collaboration.

Requirements

• Bachelor’s degree in Network Engineering, Information Technology, Computer Science, Cybersecurity, Telecommunications, or related field; or equivalent professional experience.
• Strong understanding of enterprise routing and switching technologies including BGP, OSPF, VLANs, VRFs, NAT, and high-availability designs.
• Firsthand experience supporting SD-WAN and/or SASE platforms from major vendors such as Fortinet, Cisco, VMware, or Palo Alto
• Working knowledge of next-generation firewall technologies including policy management, threat inspection, SSL inspection, and network segmentation.
• Experience configuring and troubleshooting VPN technologies including IPSEC site-to-site and remote access solutions.
• Familiarity with network access control and identity-based networking such as Cisco ISE, RADIUS, TACACS+, and 802.1X authentication.
• Understanding network monitoring, alerting, and troubleshooting methodologies using SNMP, NetFlow, logging platforms, and performance monitoring tools.
• Strong documentation, troubleshooting, and communication skills.
• Minimum 6+ years of experience supporting or engineering enterprise network environments.
• Experience managing customer-facing network infrastructure in a managed services, MSP, CLEC, or enterprise IT environment.
• Demonstrated experience supporting firewalls, SD-WAN deployments, VPN connectivity, and secure remote access solutions in production environments.
• Experience supporting hybrid WAN and cloud-connected enterprise networks.

Nice To Haves

• Exposure to VoIP, SIP, and unified communications or voice engineering experience is a plus.
• Industry certifications such as CCNA/CCNP, Fortinet NSE, PCNSE, or equivalent is desired.

Responsibilities

• Architectural Design & Strategy
• Collaboration with Product & Engineering Teams
• Systems Integration & Implementation
• Performance Optimization & Troubleshooting
• Security, Compliance & Risk Management
• Vendor & Stakeholder Management
• Leadership & Mentorship
• Sales Engineering support
• Managed Services functionality validation specifics
• Managed Services product validation and platform assessment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level