FVTC IT Internship Fair
About The Position
The Managed Services Engineer will provide courteous, accurate, and timely communications in support of the EDCi Managed Services Contracts and ticket activities. As well as act as internal systems and help desk support for EDCi users and infrastructure. On a daily basis you will receive and respond to IT system generated alerts and tickets, provide technical problem identification, initial troubleshooting and escalate problems as appropriate. The Managed Services Engineer will also track metrics around infrastructure performance and service requests and prepare and present service reports to clients with technical and non-technical audiences. Finally, candidates within this role, will also be expected to perform various project coordination, help desk operations and administrative tasks.
Responsibilities
- Provide courteous, accurate, and timely communications in support of the EDCi Managed Services Contracts and ticket activities.
- Act as internal systems and help desk support for EDCi users and infrastructure.
- Receive and respond to IT system generated alerts and tickets.
- Provide technical problem identification, initial troubleshooting and escalate problems as appropriate.
- Track metrics around infrastructure performance and service requests.
- Prepare and present service reports to clients with technical and non-technical audiences.
- Perform various project coordination, help desk operations and administrative tasks.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
