Managed Services Consultant

EAC Product Development Solutions•Minneapolis, MN

106d•$81,000•Remote

About The Position

EAC is seeking a Managed Services Consultant to join our growing team of technical experts supporting our customers’ PTC Windchill environments. In this role, you’ll deliver proactive system monitoring, maintenance, and troubleshooting to ensure optimal performance and reliability across multiple customer environments. Working remotely, you’ll serve as a trusted advisor—resolving technical issues, managing upgrades and patches, and driving continuous improvement in alignment with service level agreements (SLAs). This is an excellent opportunity for a technically driven professional who enjoys solving complex challenges, collaborating with customers, and working in a dynamic, service-oriented environment.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Engineering, or related technical field.
2+ years of experience administering PTC Windchill or similar PLM solutions preferred.
Experience with system administration (CAD, IT infrastructure, data management, or database administration).
Applicants must reside in the U.S. and meet Federal Contractor eligibility requirements.
Strong understanding of Product Data Management (PDM) and Product Lifecycle Management (PLM) concepts.
Solid technical troubleshooting and analytical skills with attention to detail.
Excellent communication and customer service skills, capable of translating technical information clearly to non-technical stakeholders.
Highly organized and capable of managing multiple priorities in a remote, fast-paced environment.
Ability to work occasional evenings, overnights, or weekends as required by customer maintenance schedules.
Collaborative mindset with the ability to contribute to a high-performing, customer-focused team.

Nice To Haves

Prior exposure to PTC Windchill PDMLink, ProjectLink, or related tools strongly preferred.
Experience managing Windows and/or Linux servers, including troubleshooting and performance tuning.
Familiarity with Oracle or SQL Server databases, scripting, and automation tools a plus.

Responsibilities

Provide ongoing remote administration and technical support for multiple customer Windchill environments, ensuring optimal system uptime and performance.
Monitor system health, logs, and metrics to proactively identify and resolve issues before customer impact.
Execute system maintenance activities including Windchill and Oracle database tuning, patch application, backup verification, and cleanup of unreferenced data.
Perform system upgrades, maintenance builds, and configuration updates following documented processes and within approved change windows.
Manage and resolve customer support requests through EAC’s ticketing and incident management systems (e.g., Jira, ServiceNow), ensuring timely updates and closure in accordance with SLAs.
Communicate regularly with customers regarding incident status, maintenance schedules, and recommended improvements.
Document technical procedures, issue resolutions, and environment changes to maintain a complete and auditable service record.
Collaborate with internal teams—including Solutions Architects, Technical Leads, and Customer Success—to deliver seamless service and knowledge sharing.
Provide detailed monthly performance reports, system insights, and proactive recommendations for continuous improvement.
Contribute to internal process and tool enhancements to improve efficiency and consistency across the Managed Services team.
Stay current on PTC Windchill, CAD integration tools, and Managed Services best practices to support innovation and quality of service delivery.
Participate in internal training sessions, team meetings, and process reviews to enhance service quality and technical proficiency.
Perform additional duties as assigned in support of EAC’s Managed Services and customer success initiatives.
Perform other duties as assigned to support evolving company goals and strategic initiatives.