Managed Service Field Specialist

EAJ Services, LLC•Blue Ash, OH

12d•Onsite

About The Position

As a Managed Service Field Specialist, you’ll be the front line of technical support for a nonprofit client in Dayton, Ohio. You’ll diagnose and resolve issues, manage user accounts, and keep systems running smoothly — all while providing excellent customer service. This is a full-time, on-site role with occasional after-hours “on-call” evening and weekend shifts.

Requirements

High school diploma or GED
Eligible to work in the United States (proof of work authorization required)
Valid driver’s license with reliable transportation and clean driving record
Experience providing end-user or deskside IT support preferred
Strong interpersonal and time management skills
Ability to work both independently and collaboratively in a client-facing role
Strong understanding of hardware, software, and networking fundamentals
Experience with Microsoft 365 Admin Console, Google Workspace, and Active Directory
Familiarity with MDM tools and cloud management systems
Excellent communication and customer service skills
Analytical and adaptable problem-solver
Able to multitask and prioritize effectively
Positive attitude and eagerness to learn
Commitment to confidentiality and data security best practices
Ability to lift up to 50 lbs and perform hands-on technical work
Regularly required to stand, walk, and use hands to handle or feel
May occasionally need to stoop, kneel, crouch, or crawl
Work occurs primarily on-site at a government client location, with occasional remote work
Local travel required; some overnight travel may occur

Nice To Haves

A+ and Network+ certifications (or willingness to obtain) highly desirable

Responsibilities

Provide first-level technical support for staff and departments
Diagnose and resolve computer, printer, and peripheral hardware issues
Manage user accounts, passwords, and device enrollments
Support Microsoft 365, Google Workspace, Windows OS, and proprietary applications
Assist with A/V setup for meetings and public events
Log service tickets, track progress, and maintain accurate documentation
Adhere to data privacy and cybersecurity protocols
Participate in an on-call rotation for evening/weekend support as needed