Managed Service Field Specialist
About The Position
NextStep Networking is growing! We’re an innovative IT managed services provider that partners with nonprofit organizations to deliver reliable, dignified technology solutions. We help our clients maximize the effectiveness of their IT systems through Managed Services, Cloud Migration, and custom eLearning. If you’re passionate about technology, problem-solving, and making a real impact in your community, we want you on our team. About the Role: As a Managed Service Field Specialist, you’ll be the front line of technical support for a nonprofit client in Cincinnati, Ohio. You’ll diagnose and resolve issues, manage user accounts, and keep systems running smoothly — all while providing excellent customer service. This is a full-time, on-site role with occasional after-hours “on-call” evening and weekend shifts.
Requirements
- High school diploma or GED
- Eligible to work in the United States (proof of work authorization required)
- Valid driver’s license with reliable transportation and clean driving record
- Experience providing end-user or deskside IT support preferred
- Strong interpersonal and time management skills
- Ability to work both independently and collaboratively in a client-facing role
- Strong understanding of hardware, software, and networking fundamentals
- Experience with Microsoft 365 Admin Console, Google Workspace, and Active Directory
- Familiarity with MDM tools and cloud management systems
- Excellent communication and customer service skills
- Analytical and adaptable problem-solver
- Able to multitask and prioritize effectively
- Positive attitude and eagerness to learn
- Commitment to confidentiality and data security best practices
- Ability to lift up to 50 lbs and perform hands-on technical work
- Regularly required to stand, walk, and use hands to handle or feel
- May occasionally need to stoop, kneel, crouch, or crawl
Nice To Haves
- A+ and Network+ certifications (or willingness to obtain) highly desirable
Responsibilities
- Provide first-level technical support for staff and departments
- Diagnose and resolve computer, printer, and peripheral hardware issues
- Manage user accounts, passwords, and device enrollments
- Support Microsoft 365, Google Workspace, Windows OS, and proprietary applications
- Assist with A/V setup for meetings and public events
- Log service tickets, track progress, and maintain accurate documentation
- Adhere to data privacy and cybersecurity protocols
- Participate in an on-call rotation for evening/weekend support as needed
Benefits
- Health, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Paid Time Off (PTO)
- Disability and Life Insurance
- Professional development and certification support
- A respectful, collaborative culture that values learning and growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
