Managed Security Services - Service Delivery Lead (CMMC)

RSM US LLP•Charlotte, NC

About The Position

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM. We are seeking individuals with both broad and deep managed security services (MSS) experience and skills to join our team and help continue driving RSM’s MSS offering to clients in a variety of industries and geographic locations. Successful candidates will have solid working knowledge of managed services, an understanding of client service delivery, experience with leading security vendor products and solutions, and cloud technology as well as experience leveraging this knowledge to benefit organizations. The MSS Service Delivery Leads (SDLs) drive our service delivery activities across a client portfolio. Selected candidates will manage multiple clients and coordinate service delivery activities with a geographically disbursed team of technical MSS professionals, ensuring quality customer service delivery from internal team members to a designated client base. These individuals are responsible for supporting the overall MSS vision and strategy, including the focus on developing and expanding the portfolio of products and services that are available to clients. As a leader within the MSS practice, the SDL is also responsible for developing strong working relationships with clients built on understanding their businesses and challenges. Successful candidates work to identify, pursue and help close opportunities with both existing and new clients as well as provide subject matter knowledge support to pursuit teams. Working in a mutually respectful team environment that helps our professionals perform at their best and integrate their career with their personal life.

Requirements

4+ years of supporting client engagements operating in the cloud and on premise focused on cyber security and IT projects
Proven success onboarding and supporting simple to complex enterprise managed security/IT solutions for a variety of organizations.
Guiding and mentoring clients through the entire process
Strong interpersonal skills and client relationship management experience
Demonstrated personal accountability and successful ownership of a client portfolio
Budgeting and workforce forecasting experience
Knowledge of market trends as well as experience promoting product and solution offerings
Experience assisting with client sales opportunities in managed security
Experience serving complex architectures and environments (cloud, on-prem or hybrid)

Nice To Haves

Previous experience working in a managed service organization
Productivity suites such as ServiceNow, Microsoft 365, etc.
Leading security incident and event management (SIEM) technologies such as elasticsearch, Logstash, and Kibana (ELK), Splunk, Sentinel, etc.
Common cloud platforms such as Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP)
Well known endpoint detection and response technologies such as SentinelOne, Carbon Black, CrowdStrike, Defender, etc.

Responsibilities

Executing on the short and long-term vision for the MSS practice
Training and mentoring managed security team members
Bridge communications with the sales teams, partners/principals and directors of different groups and service lines to incorporate managed security services in large and complex client environments and daily operations
Provide consolidated reporting for managed security services to mid-level client staff members, including security and information technology (IT) managers and directors
Periodically present on the state of operations and future direction of the managed security services to the client sponsors
Coordinating client and MSS analyst teams, along with resource allocation and pipeline of work and client deliverables and development of internal collateral
Speaking confidently to clients regarding leading practices in security operations, incident response, vulnerability management and automation
Work with the various RSM teams to launch offerings, drive cross-selling and upselling across offerings and promote business as it relates to the managed security services (MSS) practice
In conjunction with business developers and account managers, bid on, propose and close practice related deals, as well as introduce other service lines into your accounts
Work with the RSM recruiting team to attract the resources required to achieve MSS practice goals