Managed Care Scheduling and Mailing Coordinator

Nascentia Health•Syracuse, NY

1d•$20 - $25•Onsite

About The Position

The Managed Care Scheduling and Mailing Coordinator provides administrative and scheduling support to the Care Coordinators, Utilization Management and Care Management staff. Responsible for the operational aspects of member documentation mailing process. Coordinates and schedules enrollment assessments for the Assessment RN. Communicates with Members on a regular basis and collaborates with team members to support Members needs. This is a full-time, office-based position that reports to our Syracuse Headquarters Monday through Friday 8am-4:30pm.

Requirements

High school diploma.
2 or more years experience in the healthcare industry or a degree as Medical Assistant.
Strong computer literacy and comfort, ability and desire to advance technically and understand industry standards.
Proven analytical and problem-solving skills to identify potential issues and participate in their resolution.
Proficiency with computer systems, working knowledge of Microsoft Office, Internet and various software applications.
Demonstrate ability to work independently and collaboratively with ability to adapt to shifting priorities, demands, and timelines.
Demonstrates discretion in handling confidential and sensitive information
Excellent communication skills, verbal and written.
Speaking/visual/hearing ability sufficient to comprehend and express written/verbal communication.
Frequent sitting, standing, walking
Extended periods of computer use
Pushing, pulling, reaching, kneeling
Ability to lift and move objects up to 40 pounds
Must be able to engage in real-time phone communication with clients, caregivers, and providers as a core job function.
Hepatitis B Category II for the Hepatitis B Vaccine Program Employee who rarely has contact with blood and body fluids

Nice To Haves

Associates degree preferred in related field.

Responsibilities

Prints and processes outgoing mail daily including Patient Centered Service Plans, new member Enrollment Packets, Utilization Management Dept member notification letters and other mailings as needed.
Coordinates and assists with contacting managed care applicants for scheduling enrollment assessments for the Assessment RN.
Maintains accurate and up to date schedules for the Assessment RN.
Collaborates with Care Management Supervisory staff regarding assessment scheduling issues and concerns.
Provides courteous, responsive, respectful, and knowledgeable customer service to internal and external customers. And escalates as appropriate.
Manages various reports within EHR as directed.
Actively participates in performance improvement and continuous quality improvement (CQI) activities
Assists various departments with member contacts, faxing, mailing, scanning, etc.
Perform other duties as assigned
Performs clerical duties, such as filing, typing, copying, faxing, and taking messages, as directed by supervisor
Performs all other duties as assigned.