Managed Care Options Counselor

CICOA•Indianapolis, IN

24d

About The Position

This position is best for an individual who can work independently and within a team. Managed Care Options Counselor performs activities related to contracted services per contracted intervention protocols to achieve program goals in a timely and efficient manner. Interventions can include office work, meeting clients in their homes or community setting, or in hospital/facilities.

Requirements

Associates Degree in social work, or related field or High school diploma, or general education degree (GED); and four years of related experience and/or training in healthcare and/or customer service position utilizing advanced technology tools including customized software systems.
Two years of experience and/or additional education in social work or related field.
Knowledge of medical terminology and/or experience in a customer service position preferably in healthcare setting or Certified as a Community Health Worker

Responsibilities

Work independently to meet contract goals and departmental objectives at a high rate of success as stated in the scope of work.
Demonstrate leadership qualities to improve programming, co-develop goals and objectives, identify ways to improve service delivery, increase efficiency, and improve team moral.
Respond quickly to referrals according to CICOA and contracted agency guidelines as detailed in the scope of work.
Work as a member of multiple teams across a variety of settings.
Problem solve in the field by identifying appropriate community resources for client’s and caregivers.
Maintain flexibility in scheduling assessments to meet client and/or caregiver schedules.
Record time and tasks according to agency and funding source guidelines.
Demonstrate agency’s customer service standards.
Attend scheduled in-person or virtual trainings/meetings.
Perform other duties as assigned across the agency