Managed Care IT Systems Supervisor (ITPP-SS/AHSO)

State of Washington•Olympia, WA

54d•Remote

About The Position

The Managed Care IT Systems Supervisor serves as the agency's senior specialist for Managed Care technology and is responsible for the supervision of the MCOIU Information Technology (IT) unit. This position independently performs functions unique to the operation and maintenance of the Managed Care programs within ProviderOne as well as provides technical assistance to HCA and DSHS Program Managers, assessing impacts on the ProviderOne system design and configuration as a result of Managed Care program and, policy changes. This position is eligible to telework and is typically not required to report on-site. The default assigned work location of all Health Care Authority (HCA) positions - both on-site and telework eligible positions - is within the State of Washington. This position reports to Olympia, WA. Frequency of onsite work will vary based on business and operational needs. HCA has currently suspended the ability to support out-of-state telework.

Requirements

Nine (9) years of professional IT experience with ProviderOne such as analyzing, designing, installing, programming, testing and/or maintaining computer software applications, hardware telecommunications, or network infrastructure equipment or providing customer or technical support specific to ProviderOne.
Associate degree OR equivalent two years of vocational training in a technical field and Seven (7) years of professional IT experience with ProviderOne such as analyzing, designing, installing, programming, testing and/or maintaining computer software applications, hardware telecommunications, or network infrastructure equipment or providing customer or technical support specific to ProviderOne.
Bachelor's degree or higher in computer science, information systems, or closely related field and Five (5) years of professional IT experience with ProviderOne such as analyzing, designing, installing, programming, testing and/or maintaining computer software applications, hardware telecommunications, or network infrastructure equipment or providing customer or technical support specific to ProviderOne.
Three (3) years as a journey level IT professional in state service.
Two (2) years of direct hands-on experience developing and managing requirements of major systems or system / subsystem components including eliciting, analyzing, validating and documenting business, organization, functional and non- functional requirements.
Four (4) years of experience with vendor / System Integrator management and facilitating systems development sessions and relationships.
Two (2) years of knowledge and hands-on experience with Software Development Lifecycle (SDLC).
Two (2) years of demonstrated experience with best practice Business Analysis methodologies based on the International Institute of Business Analysis, Business Analysis Body of Knowledge (BABOK Guide and Standards).
The ability to take action to learn and grow.
The ability to take action to meet the needs of others.

Nice To Haves

Expert level analytical, facilitation, systems and organizational skills.
Certified or professional level certification as a Business Analyst.

Responsibilities

Supervise the work of highly skilled ProviderOne technical staff that are responsible for the analysis, configuration and testing of the ProviderOne and MC-Track systems
Supervise the work of analysts responsible for ensuring quality encounter data submitted by the Managed Care Organizations
Sets the strategic direction for MCOIU staff for implementing new Managed Care programs in the ProviderOne system
Monitors and provides quality control oversight of encounter data
mentor staff through complicated system issues
Manage the design/operational activities to ensure appropriate program policies and procedures are consistently applied and that necessary payment controls are operational
Provide technical and organizational leadership and responsible for operation and tactical decision making and impact analysis for the Managed Care functionality in ProviderOne
Serves as a technical consultant and provides leadership to staff
Manages the System Development Life Cycle (SDLC)
Monitors and ensures the completion and manages Memorandum's of Understanding (MOUs) with the customers
Acts as ProviderOne and MC-Track operational program, policy, and configuration lead

Benefits

Meaningful work with friendly co-workers who care about those we serve Voices of HCA
A clear agency mission that drives our work and is person-centered HCA's Mission, Vision & Values
A healthy work/life balance, including alternative/flexible schedules and mobile work options.
A great total compensation and benefit package WA State Government Benefits
A safe, pleasant workplace in a convenient location with restaurants, and shopping nearby.
And free parking!

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