Major Account Manager

Auctane • Tampa, FL

93d

About The Position

As a Major Account Manager (MAM), you’ll be responsible for our top shipping clients to ensure success by driving growth within an assigned portfolio of managed accounts, retaining volume, and managing customer satisfaction. The role works directly with personnel from the United States Postal Service, other channel partners, product marketing, engineering, and other personnel to ensure client satisfaction and retention. We are looking for someone who is ideally located in any of these major metro areas: Atlanta, GA; Jacksonville, FL; Orlando, FL; Tampa, FL or Fort Lauderdale/Miami Metro.

Requirements

• Bachelor’s degree preferred.
• Minimum of Four (4) years’ field sales experience required.
• Minimum of Two (2) years’ relationship management experience.
• Excellent verbal and written communication skills.
• Strong professional presence; comfortable working with C-level.
• Strong customer relationship management skills.
• Strong analytical and organizational skills.
• Proven ability to be a strategic problem solver.

Nice To Haves

• Small parcel shipping and/or eCommerce industry experience desired.

Responsibilities

• Manage a strategic book of business.
• Annually increase portfolio revenue.
• Prepare an annual plan for each assigned managed account to grow USPS volume.
• Conduct quarterly QBR’s with assigned managed accounts.
• Introduce new technologies, products and features.
• Increase the profitability of each account.
• Take ownership of the customer experience post-sales.
• Identify growth opportunities within the client base.
• Develop multi-layered relationships in each account.
• Understand and align with the growth plans of the business.
• Build strong internal and external customer relationships.
• Act as the key point of contact (POC) for assigned customer’s day-to-day needs.
• Provide customer profiles to executive management.
• Effectively negotiate issues that may arise to retain and grow the volume.
• Be an industry expert and advocate.
• Be a product expert and communicate the value in new products/features and to assigned accounts.
• Stay abreast of industry news, innovations, trends, and best practices. Communicate and make recommendations that fit the business needs of each assigned account.

Benefits

• Hybrid work environment with in-office days on Tuesdays, Wednesdays, and Thursdays.
• Flex Time Off policy for work-life balance.
• 12 paid holidays for all US employees.
• 401k employer matching program.
• Annual merit reviews to recognize and reward hard work.
• Company events and team-building activities.
• Attractive office space in central Austin, Texas with free drinks and snacks.
• Weekly catered lunches at the office.
• Health and Wellness options including medical, dental, and vision plans.
• Fitness center in the office with various equipment.
• Employee Assistance Program offering up to 8 free mental health sessions.
• Gym discounts.
• Education reimbursement for pursuing educational goals.
• Employee Referral Program.
• Inclusive, casual, and upbeat work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees