Maitre'd

Fay Hospitality Catskills LLC • Callicoon, NY

2d • $18 - $20 • Onsite

About The Position

The Maitre D at Villa Roma Resort & Conference Center serves as the primary host and dining room supervisor, ensuring exceptional guest experiences in the resort's dining facilities. This position requires strong leadership capabilities, excellent communication skills, and organizational abilities to maintain our high standards of hospitality while overseeing front-of-house dining operations and managing guest relations.

Requirements

• Previous experience in a fast-paced food service environment with demonstrated leadership capabilities is required
• Minimum of 3 years of professional hospitality experience.
• Candidates must possess strong communication and interpersonal skills
• Excellent organizational abilities and attention to detail.
• Customer service excellence mindset
• Leadership and team coordination experience
• Ability to remain calm and professional under pressure.

Nice To Haves

• Knowledge of OpenTable reservation system
• Knowledge of TripleSeat event management software
• Knowledge of Windows-based systems
• High school diploma or equivalent

Responsibilities

• Oversee all front-of-house dining operations including guest reception, seating coordination, and dining room management.
• Greet and welcoming guests upon arrival
• Maintain strong floor presence throughout service periods
• Address guest concerns and complaints promptly and professionally.
• Manage dining reservations
• Coordinate waitlist assignments
• Optimize table utilization to minimize guest wait times.
• Work closely with servers, bussers, and kitchen staff to ensure seamless service delivery
• Assist with front-of-house staff scheduling
• Coordinate service assignments to maintain appropriate staffing levels during all meal periods.
• Demonstrate expertise in conflict resolution
• Maintain the resort's reputation for exceptional service
• Support staff development through training and mentorship.

Benefits

• Health insurance after 75 days of employment
• Paid vacation after one year of service (based on eligibility criteria)
• 401k retirement plan
• Meal during shift
• Employee discounts at resort facilities
• Opportunities for professional development and advancement within the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees