Maitre'd at Salon Salon

HRI Hospitality•New Orleans, LA

About The Position

At HRI Hospitality, we offer a unique perspective on hotel ownership and management. We’re here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level. We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career! Salon Salon is a chic cocktail bar and restaurant nestled in Maison Métier in New Orleans. It is a contemporary nod to a French tradition of gathering in a Salon – a place to drink, eat, and converse. SUMMARY Salon Salon require an energetic, professional staff member who has an excellent track record in hospitality and who thrives in a fast-paced service environment. The focus is on professionalism and providing a superior customer experience . The ideal candidate must possess in-depth knowledge about Food & Beverage in addition to superior customer relations skills. Excellent communication is essential to build a rapport with guests and ability to lead a team. Responsible for identifying the needs of guests and accommodating those needs. Answer questions regarding food, beverages and service. Maintains superior standards of quality, service, and cleanliness in the restaurant and service area. Ensure each guest departs with an exceptional dining experience. Develops relationships with internal and external guests to ensure quality service. Salon Salon opens at 4PM daily. Must have open availability to work nights and weekends.

Requirements

Ability to satisfactorily communicate in verbal and written English with guests, management, and co-workers to their understanding.
Prioritize and organize work assignments, have timely follow up and execution.
Have superb time management skills.
Maintain complete knowledge of all hotel services/features and hours of operation.
Other language, mathematical, and reasoning abilities as outlined below.
Ability to comply with physical demands as outlined below.
Knowledge and understanding of the brands Culture & initiatives
Ability to compute basic mathematical calculations.
If applicable, must meet any required minimum age to serve alcohol.
Must be able to maintain a flexible work schedule.
High school diploma required, any college courses in hospitality management or similar is preferred.
Minimum 1 year previous experience working as a server in a similar-sized restaurant.
Ability to understand guests’ service needs & requests.
Ability to acknowledge guests’ requests in a polite manner.
Ability to clearly communicate in verbal and written English (additional foreign languages are encouraged and preferred).
Ability to apply logical thinking and understanding to carry out written and oral instructions.
Ability to address and solve problems involving guest and operational issues.
Ability to compute basic mathematical calculations.

Nice To Haves

Additional restaurant experience (host, food runner, bus person, etc.) preferred.
Additional certifications (ServSafe, TiPS, etc.) preferred.

Responsibilities

Warmly greet and acknowledge guests upon arrival with a professional and positive attitude.
Follow established service sequence for consistent food & beverage guest experiences.
Handle payment for guests purchases in compliance with PCI and cash handling procedures.
Maintain positive guest relations at all times.
Work with a spirit of teamwork. Communicate needs and ideas to the General Manager.
Excellent Customer Service Skills and ability to understand and respond to individual guests needs and requirements
A genuine interest and understanding in food and drink – wine and cocktail knowledge is essential Exceptional communication and presentational skills
Problem solving skills Ability to think on your feet and under pressure whilst maintaining a positive outlook and attention to detail
Able to organize time effectively, forward plan and prioritize tasks to ensure work load is balanced and urgent situations are dealt with immediately.
Ability to multitask
Ability to work as part of a small team and independently and use initiative A natural ability and confidence to sell / promote is a distinct
Maintain current and accurate knowledge of the outlet menu.
Follows all safety and sanitation policies.
Showing guests to tables during service Oversea the flow of guests within the restaurant
Manage the reservations and shift team
Liaison between kitchen staff and floor staff
Maintain ambience of restaurant – lighting, music, cleanliness, hygiene
Oversea and pro-actively deal with guest queries and complaints
Advising guests on menus & beverage choices
Checking and dealing with guests
Special Occasion arrangements eg. Birthdays, Anniversaries, Honeymoons, Weddings Promote special In House events eg. Winemakers Dinners , Cocktails, Tasting sessions
Performs Manager on Duty shift when General Manager is off.
Maintain open lines of communication with all departments.
Conduct pre-shift meeting with staff and review all information pertinent to the day’s business.
Inspect, plan and ensure that all materials and equipment are in complete readiness for service.
Have complete knowledge of P.O.S. system and maintain all system requirements as it relates to the beverage program.
Inspect grooming standards and correct any deficiencies.
Coordinate requisitions with bartenders to maintain proper inventory levels.
Fully knowledgeable of menu items, preparation and service requirements for all designated areas and assigned function.
Inspect bar and function areas for cleanliness, safety hazards, condition, correct furniture & equipment set up.
Be informed on a daily basis of all in house guest and group activities and special requirements.
Maintain constant communication with guest, staff, and kitchen.
Implements and monitors process for ensuring that proper equipment and necessary working stock is available to staff prior to start of their shift.
Maintain full accountability of staff for attendance and adherence to departmental procedures.
Ensure that all staff closing duties are complete before staff sign out.
Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended.
Ensure that all bar and beverage equipment are maintained at proper inventory levels and replaces when necessary.
Supervise and monitor staff to ensure quality of service and product provided to guests.
Anticipate guests' needs, respond promptly with the request or answer before a guest repeats the original request.
Maintain positive guest and interdepartmental relations at all times. Must work cohesively with all associates as part of a team
Be familiar with all hotel services/ features and local attractions/activities to respond to guest inquiries accurately.
Handle guest complaints by following the SOP and ensuring guest satisfaction.
Assign and supervise closing duties and assignments.
Protect against abuse of company and guest’s property.
Keep Management informed of any accidents or problems involving guests or employees.
Perform special projects or assignments based on guest’s needs or market demands.
Any other task written or verbal, that is assigned by management.