Maitre D

ASM Global

6d•$28 - $30•Onsite

About The Position

LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component: feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us! THE ROLE We are seeking an experienced, motivated individual to join our restaurant as a Maitre D. As a lead member of our front-of-house service team, you will greet customers, make and confirm reservations, and manage waitstaff to ensure the highest possible standards of service. You are responsible for the logistical details, including reservations and arrangements for large parties, as well as setting the restaurant space's overall ambiance and atmosphere. Our ideal candidate has considerable prior experience in high-end foodservice environments, an impeccable demeanor, customer service skills par excellence, and logistical and organizational acumen.

Requirements

Strong attention to detail.
Able to demonstrate flexibility and quickly adapt to changes.
Ability to be self-motivated and work independently, and work well as a team player.
Ability to work in a fast-paced environment.
At least 5 years in a high-end, fast-paced restaurant environment.
Adaptive organizational skills and the ability to change plans to meet new circumstances.
Excellent communication and customer service skills, including the ability to tactfully deliver unwelcome news to customers.

Responsibilities

Make, adjust, and cancel customer reservations.
Greet customers and guide them to their tables.
Answer customers and guide them to their tables.
Answer customer questions regarding food, drinks, and specials.
Resolve customer complaints or disputes.
Manage waitstaff to ensure efficient and excellent service throughout a given seating.
Practice safe work habits and complete company and venue safety and general compliance training.
Maintain a pleasant and collaborative attitude towards customers, co-workers, and management.
Adheres to the Legends Global and venue company policies.
Complete other duties as assigned by management.
Available to work non-traditional hours (Nights, Weekends & Holidays).