Maitre D

Highgate Hotels • San Francisco, CA

5d

About The Position

The Maître D' is responsible for coordinating and managing all reservations, walk-ins, dining room seating, guest assistance, and the overall flow of guests in and out of the Restaurant.

Requirements

• Displays a pleasant and cheerful disposition.
• Able to communicate professionally and effectively with both guests and team members.
• Must have basic math skills and be capable of operating department-specific software and applications.
• Available to work late nights, holidays, and long shifts if necessary.
• Must be able to stand and or walk for long periods of time without sitting.
• 3-4 years of restaurant experience in high volume and casual dining restaurants.
• At least 2 years of experience leading a front door team in a high-volume, fine dining restaurant.

Responsibilities

• Properly sets-up host stand area, performs side-work and other opening/closing procedures as directed by management.
• Ensures all appropriate menus are printed and ready for service.
• Actively takes and processes reservations, assists with incoming calls, and answers guest questions.
• Actively solicits food and beverage sales from outside guests and pedestrians
• Strategically plots reservations, and appropriately accommodates walk-ins to ensure a smooth shift.
• Reports all breakage, and damage of equipment or furniture immediately to management.
• Attends and participates in daily pre-shift meetings.
• Participates in any training sessions or departmental meetings.
• Ensure all restaurant spaces are maintained in a clean and tidy manner
• Maintains guest relationships to promote repeat business.
• Implement quick and efficient decisions based on guest and/or restaurant needs.
• Awareness of all guests’ needs, reservation needs, and restaurant needs.
• Creates and maintains a database with local concierges.
• Maintains integrity of service
• Helps flow of traffic in and out of the restaurant.
• Encourages positive social media reviews through dynamic guest engagement and personal interaction
• Engages guests, acts as an ambassador of the restaurant in both personality and knowledge.
• Interacts with guests as they arrive and as they leave the restaurant to ensure a positive dining experience.
• Performs other duties as directed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees