About The Position

The Maintenance Tech is responsible to work with the Maintenance Supervisor to ensure and coordinate the safety, maintenance, equipment, and overall needs of the apartment community. Maintenance Tech must have a minimum of three years’ experience in the multi-family apartment industry or an equivalent.

Requirements

  • High School graduate (or GED) and possess a vocational technician certification beyond high school or an equivalent combination of technical training and experience.
  • Three (3) years’ experience or training in building construction or maintenance.
  • Thorough knowledge of techniques, methods, materials, and equipment used in plumbing, carpentry, HVAC, and electrical repairs, and household appliances.
  • HVAC/EPA Certified. Universal Certification is preferred.
  • Skilled in one or more trade crafts and general knowledge of all maintenance crafts
  • Skilled in the use of common hand tools, power tools and test equipment
  • Thorough knowledge of occupational hazards and applicable safety precautions of the assigned work
  • Ability to read shop drawings, specifications, schematics, and technical documents as appropriate.
  • Ability to understand and ensure company compliance with Uniform Physical Conditions Standards (UPCS)
  • Must be able to use a computer to write reports and use property management software.
  • Ability to be covered under a fidelity bond.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and government regulations.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Strong math and analytical skills. Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, and formulas.
  • Moderate. Must be able to apply principles of logical thinking to a variety of practical situations and accurately follow standardized procedures that may occasionally involve minor deviations. Needs ability to think rationally beyond a specific set of instructions.
  • Should be comfortable using Word, Excel, and email.
  • Must be physically able to walk, stoop, kneel, carry, and lift, up to 35 pounds, and climb stairs easily on a multi-terrain property. Outdoor conditions will impact the majority of job tasks; must be able to withstand various temperatures and conditions.
  • Must have a valid driver’s license and current proof of automobile insurance.
  • A Service Tech must fulfill the performance standards of this position and comply with policies, rules, and procedures of the company. Including those set out in the Employee Policy Manual, or otherwise communicated (verbally or in writing) to employees.

Nice To Haves

  • Preferably licensed in one or more of the trades
  • Universal Certification is preferred.
  • Bilingual is a plus (Spanish).

Responsibilities

  • Prioritizes and completes incoming work orders and addresses each in a timely manner.
  • Responsible for the completion of all maintenance service requests assigned on a daily basis.
  • Works closely with property management team to ensure that inventory includes the required equipment, materials, supplies and services to meet needs.
  • Completes the make-ready process for vacant apartments as outlined in the Make Ready Checklist and per the instruction of the Lead Service Tech
  • Ensures all repairs are made pursuant to the Uniform Physical Conditions Standards (UPCS)
  • Assists in monitoring all work performed by outside contractors.
  • Updates management promptly, with any pertinent work-detail, and assists in the preparation and maintenance of files, records and reports on maintenance operations in an accurate and timely manner.
  • Follows all directives given by Lead Service Tech or company management which may include trash pickup, curb cleansing, routine landscape maintenance, trash-outs, and associated cleaning work.
  • Ensures that all work performed is in compliance with local, state and federal regulations including lead base paint and asbestos abatement.
  • Occasionally assesses and repairs items, within the confines of tight/difficult to reach areas, as crawl-spaces, basements and attic-areas of apartment buildings
  • Documents and logs resident complaints and owner damage claims, advising parties of results.
  • Follows all established safety/security procedures and standards.
  • Responds to after-hours and weekend emergency calls in accordance with company policy and procedures.
  • Accountable for consistent adherence to company standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of company materials, supplies, resources, and other assets.
  • Performs other duties as required including work in other functional areas to cover absences or relief, to equalize peak work periods, or otherwise balance the workload.
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