Maintenance Technician II - Margaritaville Resort Orlando

NDM Hospitality Services•Kissimmee, FL

About The Position

NDM is a family-owned hospitality business that started in F&B and is now expanding into vacation rentals. We are creating a new sector in hospitality by creating identifiable brands with consistent accommodations, services and amenities within the vacation rental space. Imagine combining the comforts of a vacation home with the experience and consistency of a world class resort. Our Benefits: Health, Dental, Vision, Free Life Insurance, 401k Plan Available, Discounted Hotel rooms, Discount in F&B outlets, Development opportunities, Employee appreciation events, Recognition and Rewards Program, and Many more! "Maintenance Tech II" is described as an individual that can perform all maintenance to short term rent ready homes and implement procedures. Tech is required to perform maintenance inspections of residential units, and report information. Delivery, pickup, maintenance, and inventory of rental delivery equipment (CART). Follow prescribed route for general preventive maintenance on units with extensive knowledge of repair of residential structural components, cosmetic, electrical, plumbing, HVAC, security, pool, appliances, door/window, furniture, electronics, paint, and flooring. Follow prescribed route for guest impact maintenance. Follow up and completion of all maintenance related tasks are a must. Tech will have outstanding organization and communication. CURRENT SHIFT NEEDS ARE: Second Shift: 2:30 PM - 11:00 PM. Must have weekend and holiday availability

Requirements

High School Diploma
Must have 1 year of hospitality experience
Must have experience in construction regarding residential property and/or commercial property
Ability to work with hand and power tools
Excellent customer service skills in person and via the phone is required
Ability to be a self-starter and innovate new processes
Ability to communicate, written and oral, in English, Bilingual preferred

Nice To Haves

CPO license
Trade certification is a plus

Responsibilities

Follow prescribed route and guidelines for comprehensive inspection of rental homes.
Identification, reporting, and repair of faults in structural, cosmetic, mechanical, and trim out of rental homes.
Follow prescribed route to correct faults identified in rental homes.
Patch Drywall
Paint
Change Light bulbs
Adjust doors and cabinets
Furniture Repair
Troubleshoot and Repair-TV/Internet/Phone
Plumbing Troubleshooting/Repair
Electrical Troubleshooting/Repair
Appliance Troubleshooting/Repair
Pool Troubleshooting/Repair
Blind and Curtain Repair
HVAC Troubleshooting/Repair
CART pickup, delivery, maintenance and inventory.
Perform preventive maintenance on mechanical components in rental homes.
Update service work orders.
Complete "special projects" for repair or modification of any items at units.
Prioritize work flow based on status.
Identification of when a vendor, including warranty, should be called for service.
Differentiate internal, vendor, and warranty repairs
Report to emergency, including "on call", for corrective action.
Manage beHome24/7.
Adjustments of front door locks and repairs.
Monitor status of open work orders and identify needs for completion.
Monitoring of inventory levels.
Must be a self-starter and have the ability to self-teach.
Work cohesively within and with other departments.
Report and document all daily activities to Maintenance Manager
Must have the ability to multi task and effectively manage time
Maintain a friendly demeanor to encounter guests staying within an LRR managed home.
Must have the ability to effectively communicate guest concerns regarding maintenance and housekeeping to the proper departments and follow up to ensure the issue was taken care of in a timely manner and that the guest expectations were fully met
Must have the flexibility to be on-call at certain times.