Maintenance Technician I - Island Oaks RV Resort

NDM Hospitality Services•Glen St Mary, FL

21h

About The Position

"Maintenance Tech I" is described as an individual that can perform basic maintenance to short term rent ready homes and primarily be responsible for preventive maintenance. Company Overview NDM is a family-owned hospitality business that started in F&B and is now expanding into vacation rentals. We are creating a new sector in hospitality by creating identifiable brands with consistent accommodations, services and amenities within the vacation rental space. Imagine combining the comforts of a vacation home with the experience and consistency of a world class resort. Our Benefits: Health, Dental, Vision, Life Insurance Discounted Hotel rooms Discount in F&B outlets Development opportunities And many more! Position Overview Tech is required to perform maintenance inspections of residential units, and report information. Delivery, pickup, maintenance, and inventory of rental delivery equipment (CART). Follow prescribed route for general preventive maintenance on units with basic knowledge of repair of residential structural components, cosmetic, electrical, plumbing, HVAC, security, pool, appliances, door/window, furniture, electronics, paint, and flooring. Follow prescribed route for guest impact minor maintenance. Tech will communicate through email, paper, and record completion of tasks in maintenance software

Requirements

High School Diploma
Must have hospitality experience
Ability to work with hand and power tools
Excellent customer service skills in person and via the phone is required
Ability to be a self-starter and innovate new processes
Ability to communicate, written and oral, in English, Bilingual preferred
Flexible and long hours sometimes required including working weekends, holidays, and hours exceeding 40+
Ability to stand and work outdoors for long hours in both the heat and cold is required
Must be able to lift up to 75lbs
Ability to walk long distance is required

Nice To Haves

Must have experience in construction regarding residential property and commercial property is a plus
Ability to communicate, written and oral, in English, Bilingual preferred

Responsibilities

Perform maintenance inspections of residential units, and report information
Delivery, pickup, maintenance, and inventory of rental delivery equipment (CART)
Follow prescribed route for general preventive maintenance on units with basic knowledge of repair of residential structural components, cosmetic, electrical, plumbing, HVAC, security, pool, appliances, door/window, furniture, electronics, paint, and flooring
Follow prescribed route for guest impact minor maintenance
Communicate through email, paper, and record completion of tasks in maintenance software
Maintain a warm and friendly demeanor at all times
Effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner
Effectively listen to, understand, and clarify concerns raised by employees, homeowners and guests
Multitask and prioritize departmental functions to meet deadlines
Maintain regular attendance in compliance with Luxury Residential Resorts Standards, as required by scheduling, which will vary according to the needs of the company
Follow prescribed route to correct minor faults identified in rental homes
Update service work orders
CART pickup, delivery, maintenance and inventory
Perform preventive maintenance on mechanical components in rental homes
Be a self-starter and have the ability to self-teach
Work cohesively within and with other departments
Report and document all daily activities to Maintenance Supervisor/Manager
Effectively manage time
Maintain a friendly demeanor to encounter guests staying within an LRR managed home
Effectively communicate guest concerns regarding maintenance and housekeeping to the proper departments and follow up to ensure the issue was taken care of in a timely manner and that the guest expectations were fully met
Be on-call at certain times