Maintenance Supervisor - Richmond, VA

The Caton Companies • Richmond, VA

17h

About The Position

Are you a dynamic leader with a passion for excellence in property management? Join Management Services Corporation (MSC), one of The Caton Companies, where your skills and experience will make a real impact! As our Maintenance Supervisor, you'll lead a dedicated team to ensure top-notch maintenance and resident satisfaction in a fast-paced, rewarding environment. If you’re ready to take your career to the next level and be part of a company that values your contributions, we want to hear from you!   MSC, a leader in the apartment industry, is dedicated to delivering exceptional living experiences and top-tier service to our residents. We pride ourselves on fostering a dynamic and supportive work environment.

We are growing in the Richmond market!  We are looking for an experienced and driven Maintenance Supervisor to lead our maintenance team at a convention apartment community in Richmond, Virginia. The successful candidate will be responsible for ensuring exceptional resident satisfaction, optimizing service processes, and driving team performance.

Requirements

• Excellent communication skills
• Professional, courteous and positive personality
• Knowledge of apartment facilities management normally acquired by supervisory experience in facilities and or property management including one year on-site facilities management experience.
• EPA Certification for CFC’s
• Management & Supervisory duties
• Plumbing and electrical experience
• High School diploma plus 3 years of apartment maintenance experience
• EPA Certification for CFC’s

Nice To Haves

• Supervisory Experience.
• CPO Certification a plus

Responsibilities

• Oversee daily maintenance operations to ensure resident satisfaction and operational efficiency.
• Lead, mentor, and develop a team of service professionals to achieve performance goals.
• Manage service schedules, workflow, and resource allocation effectively.
• Implement and monitor service policies, procedures, and best practices.
• Handle resident inquiries, complaints, and escalations promptly and professionally.
• Monitor and analyze service performance metrics to identify areas for improvement.
• Ensure compliance with company policies, industry regulations, and safety standards.
• Maintain accurate records of service activities, budgets, and reports.
• Drive continuous improvement initiatives to enhance service quality and efficiency.

Benefits

• Competitive Compensation Package, including quarterly bonuses based on property performance
• Comprehensive Health, Vision and Dental Insurance
• FSA Program
• 401K Program with 4% company match
• 8 Paid Holidays plus personal floating holiday
• 120 hours of accrued Paid time Off (PTO) the first year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED