Maintenance Supervisor

Bi-State Management•New Albany, IN

About The Position

Provides leadership and direction for the maintenance staff to maintain the community. This includes overseeing assets, general maintenance repairs, apartment make-readies, preventative maintenance, and support for renovation projects for community. Also responsible for maintaining inventory of supplies for repairs and maintenance budget monitoring. This role works closely with Community Management to ensure the property maintains the highest occupancy possible and that the community is well maintained with highly satisfied residents and guests.

Requirements

Strong professionalism, communication and “people skills”
Well organized with ability to prioritize and multi-task.
Must possess attention to detail.
Team oriented with ability to work independently on occasion.
Computer skills, Microsoft Word and Excel, knowledge of Internet, and Email
Individual must be willing to travel across the community with own vehicle.
Must have own tools.
HVAC certified.
This position requires the ability to work any of the seven days of the week, 52 weeks of the year.
Due to the community staffing limitations, it is extremely critical that individuals be able to work their scheduled hours on a consistent basis and, if necessary, overtime hours when requested.
Position requires the ability to serve on-call, as scheduled or as necessary.
Typical work hours: 40 hours per week, 8:30 a.m. to 5:30 p.m., Monday through Friday and Emergency Response as required.
This schedule may change as required.
Required to wear uniform unless otherwise approved.
Back support belt, safety glasses and gloves might be required as tasks dictate.
Wear appropriate shoes (no flat bottom sneakers.)
An employee in this position must be knowledgeable and skilled in the safe use and maintenance of cleaning fluids and tools, including saws, ladders, cleaning equipment, plumbing and electrical tools, power tools, hand tools, key-cutting machine, hand truck, wheelbarrow, etc.
Must be willing to ask for help and training as required.

Nice To Haves

Master certification in other technical skills preferred but not required (electrical, plumbing, etc.)

Responsibilities

Always ensures a positive move-in experience for new resident by partnering with Assistant Manager to make sure vacant unit is turned, clean, fresh, and welcoming.
Determine weekly Apartment Make-Ready and Service Request Schedules and over-communicate with leasing and maintenance staff to ensure team is all on same page.
Follow up with residents regarding repeat service requests, concerns, or negative technician feedback.
Help guide residents on rules and regulations that need to be followed as needed.
An in-depth knowledge of company policies and procedures is expected.
Maintain the pool, tennis court, and other common areas, including picnic tables, grills, landscaping, etc.
Execute plans for hazardous weather problems, fires, floods, freezes, etc.
Responsible for overall organization and cleanliness of work areas and maintenance shops.
Ensure team supports sister properties as needed to maintain their grounds.
Completing weekly/daily maintenance employee schedules and assignments in tandem with priorities raised by office staff.
Communicate assignments and major tasks to employees.
Make sure they have all the instructions necessary to complete assignment properly.
Periodically check the work progress of each maintenance employee.
Provide immediate assistance and instruction as needed.
With input from Community Manager, complete employee performance evaluations, conduct corrective counseling needs, etc.
Assist in recruiting and evaluating potential new hires.
Coordinate, schedule and respond to resident/management requests and work order requests for occupied apartments.
Use Service Request and schedules to establish priorities.
Determine with Assistant Manager, requests or emergencies that should be top priority.
Assign Service Requests equally to Service Technician(s).
Monitor the completion of Service Requests to limit callbacks.
Service to include repair/replace appliances, repair/replace plumbing systems, repair/replace air conditioning/heating/ electrical systems, repair/replace any apartment material/maintenance requests within scope of management responsibility, monitor the number of times a specific repair must be repeated.
Determine course of action.
Partnering with Assistant Manager or Community Manager to complete move-out inspections, complete damage assessment, and determine make-ready needs.
If major appliances or carpets need replacing, get Community Manager approval before acting.
Ensure all repairs/replacements necessary for apartment to be occupied are completed.
Ensure all trash from apartments are cleaned out before, during and after make-ready activity.
Coordinate, schedule and prepare vacant apartments for move-in.
Utilize Make Ready board electronically/manually to communicate schedule and manage details for all in-house turns.
Ensure Make Ready Checklist is being utilized and documented for in-house turns.
Responsible for technical training and development of team.
Coordinate and schedule appropriate safety and skills training for maintenance employees.
Assess training needs of employees and along with Community Manager, Assistant Manager input/recommendations for training programs.
Provide one-on-one training to employees that may need to polish current skills or wish to learn new skills.
Prepare, train, and encourage all levels of maintenance staff for the opportunity to be promoted.
Provide initial safety and safety equipment training for all new employees.
Tour property daily to look for needed maintenance and liability hazards and report to Community Manager.
Repair hazards or assign completion of these tasks to the Maintenance Technicians.
Also, secure storage/pool areas, check timers and listen for electrical shorts and malfunctioning motors.
Periodically complete written property safety audits to include handrails, door hardware, concrete, emergency lighting, common area fire extinguishers, etc.
Identify and implement preventive maintenance programs on all equipment and ensure that they exceed equipment life and optimize equipment performance and reliability.
Work with Maintenance Coordinator and Community Manager to maintain maintenance supplies and optimize spend.
Working with Community Manager and using input from maintenance staff, determine supplies and equipment.
Must get approval prior to placing orders for major expenditures and unbudgeted items.
Provide input in determining needs for next fiscal year budget.
Conduct all business in accordance with company policies and procedures, state, and federal laws, e.g., OSHA, ADA, Fair Housing, etc.
Must maintain a professional and courteous manner with residents and visitors.
Individual must be able to maintain effective and cooperative working relationships with contractors, suppliers, and fellow employees.