Maintenance Supervisor/Residence Inn Downtown

StepStone Hospitality•St. Louis, MO

29d

About The Position

· Assist with maintaining hotel, performing minor and routine painting, plumbing, electrical wiring, and other related maintenance activities. · Replace air conditioner filters. · Tend furnace, air conditioner, and boiler to provide heat, cool air, and hot water for guests. · Maintain standards of quality guest service. · Tend to pool area including chemical balancing, cleaning, etc. · Increase level of guest satisfaction by delivery of an exceptional product through employee development. Respond and resolve guest requests, complaints, or questions in a courteous and timely manner. · Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors. · Ability to accurately report information. · Ability to scrupulously follow all StepStone and hotel policies and procedures. Attend required meetings. · Projects and assignments are completed thoroughly, professionally, and with care. · Adjusts to high-pressure conditions and is open to change. · Assumes responsibility for personal growth and development. Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates. · Understands and communicates the StepStone Mission and Core values. · Expresses ideas and conveys information clearly, effectively, and professionally. · Actively listens to others. · Conveys company information, decision, or problems to appropriate parties on a timely basis. Works to resolve disagreements and is respectful of peers and co-workers. Other duties may be assigned. · Must have a comprehensive knowledge of all hotel departments and functions. · Must have a knowledge of applicable Federal, state, and local health, safety, and legal regulations. · Must have good mathematical and computer skills.

Requirements

Minimum lifting of 50 pounds.
Pushing, bending, stooping, upward reaching, manual dexterity.
Hearing, writing, typing.
Minimum pulling of 50 pounds.
Must have a comprehensive knowledge of all hotel departments and functions.
Must have a knowledge of applicable Federal, state, and local health, safety, and legal regulations.
Must have good mathematical and computer skills.
High school education and relevant training and experience preferred.

Nice To Haves

CPR training and first aid training preferred.
Additional language ability preferred.

Responsibilities

Assist with maintaining hotel, performing minor and routine painting, plumbing, electrical wiring, and other related maintenance activities.
Replace air conditioner filters.
Tend furnace, air conditioner, and boiler to provide heat, cool air, and hot water for guests.
Maintain standards of quality guest service.
Tend to pool area including chemical balancing, cleaning, etc.
Increase level of guest satisfaction by delivery of an exceptional product through employee development.
Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
Effectively communicate with guests, associates, and vendors.
Accurately report information.
Follow all StepStone and hotel policies and procedures.
Attend required meetings.
Complete projects and assignments thoroughly, professionally, and with care.
Adjust to high-pressure conditions and is open to change.
Assume responsibility for personal growth and development.
Conduct him\herself (acts and dresses) professionally at all times; sets standards for all associates.
Understand and communicate the StepStone Mission and Core values.
Express ideas and convey information clearly, effectively, and professionally.
Actively listen to others.
Convey company information, decision, or problems to appropriate parties on a timely basis.
Work to resolve disagreements and is respectful of peers and co-workers.