Maintenance Shop Supervisor (Multi-Shift) (50431)

DASH•Alexandria, VA

5d•Onsite

About The Position

Under the direction of the Maintenance Manager, the Maintenance Shop Supervisor is responsible for supporting and overseeing the daily operations of the shop floor and service lane. Primarily supervising repairs on vehicles and equipment, managing employees engaged in maintenance tasks, scheduling staff, and providing coaching, guidance, and disciplinary action as necessary. Additionally, this role entails managing work orders, controlling workflow for scheduled and non-scheduled repairs, and confirming parts usage. Proficient in reading and interpreting vehicle diagnostics, repairs, and service procedure manuals, uses technology for diagnostics, and supports vehicle testing and repair. Overall, this position ensures that DASH maintains the highest quality of repair work and vehicle maintenance of the ATC fleet, and employees are performing their work safely, accurately, and efficiently while championing a positive and inclusive work environment.

Requirements

Knowledgeable in fixed transit vehicle operations, services, and technology.
Strong understanding of Diesel and Gasoline equipment repair procedures.
Familiar with general transit industry best practices and trends.
Proficient in fleet maintenance and service tracking software (Fleetio, Track, etc.).
Comfortable with troubleshooting software related to fleet maintenance.
Proficient with computers, hardware, and Microsoft Office Suite (Outlook, Word, PowerPoint, Excel, Teams).
Knowledge and understanding of payroll, timekeeping systems, and employment regulations.
Proficient with general office equipment (printers, copiers, phones).
Ability to interpret and enforce company policies, procedures, and CBA.
Ability to analyze data and strong communication skills.
Ability to demonstrate and distribute training materials.
Ability to prioritize tasks, make independent decisions, and manage deadlines.
Excellent written and verbal communication skills, including providing guidance and instruction.
Ability to build and maintain positive relationships with colleagues and external stakeholders.
Ability to work effectively with diverse personalities and backgrounds.
Ability to handle stress, prioritize tasks under pressure, and make quick decisions.
Ability to manage emergency situations and counsel employees through difficult conversations.
Ability to interact effectively with the public, community, and various internal/external stakeholders.
Ability to perform extended sitting, standing, walking, bending, twisting, and turning throughout the workday.
Ability to lift light objects (under 50 lbs.) occasionally.
Ability to attend meetings and move around the facility and grounds.
Must possess or be able to acquire within 60 days of hire a Virginia, Maryland, or District of Columbia Class A or B Commercial Driver’s License with Passenger and Air-Brake endorsement.
Acceptable criminal history record check upon hire and must be maintained throughout employment.
Negative pre-employment drug screen results upon hire and as required by the U.S. Department of Transportation (DOT) regulations and TMA policy, throughout entirety of employment.
High School diploma or GED required.
Minimum of three (3) years of experience in transit maintenance services, facility maintenance services, and general vehicle maintenance or related required.
Minimum of one (1) year of progressive supervisory experience in a transit, automotive, fleet, or similar maintenance environment required.
Diesel experience required.

Nice To Haves

ASE certifications strongly preferred.
May be required to attend training, meetings, and classes for continued professional development which may involve local and regional travel.
Successful completion of the following TSI courses is required within eighteen (18) months of employment: Bus System Safety, Transit Industrial Safety Management, SMS Awareness, SMS Safety Assurance, and SMS Principles for Transit.
Reasonable Suspicion and Post-Accident Testing training compliant with USDOT regulations is required within one year of employment.
Associates degree or higher from an accredited technical school, college, or university with major coursework Fleet Management, Mechanical, Business Administration or a related field highly preferred.
Electric vehicle experience preferred.
Experience working in a Union environment preferred.
Knowledge and experience with fixed route transit operations preferred.
Working knowledge of DOT, FTA, and FMCSA policies and regulations preferred.
Relevant certification or training in maintenance, fleet operations, or related programs a plus.
Any combination of education and experience equivalent to graduation from an accredited college or university with a bachelor’s degree or higher may be considered in lieu of advanced education requirements.

Responsibilities

Supports and manages day-to-day operations of the maintenance shop and service lane ensuring that work orders, repairs, vehicle fueling, and cleaning are performed safely and efficiently.
Supervises mechanics, service workers, and cleaners to ensure vehicles availability, confirms work orders and repairs are completed, and that vehicle records are properly documented.
Leads the operational response for major service disruptions and events including vehicle breakdowns, accidents, incidents, and ensures rapid and efficient responses while maintaining consistent service.
Oversees the repair of vehicles including diagnosing problems, assigning work orders to mechanics, and ensuring the progress and timely completion of work orders.
Coordinates with vendors for work performed on and offsite and ensures vendor work is completed within time constraints, accurately, and documented in vehicle records.
Addresses employee issues including policy violations and ensures proper incident documentation, escalates complex issues and disciplines the Maintenance Manager in consultation with Human Resources.
Maintains supporting documentation and provides constructive feedback to the Maintenance Manager for evaluations and annual reviews of maintenance personnel.
Ensures shop floor, maintenance bays, garage, service lane, and all storage areas are clean, organized, and in compliance with OSHA regulations and Company standards.
Utilizes software, technology, schematics, repair manuals, hand tools, pneumatic tools, hydraulic tools, and ancillary shop equipment for work orders, inspections, and preventative maintenance while following established OEM procedures.
Assists technicians with vehicle test drives for verification of successful completion of vehicle maintenance.
Works with the Parts Department on request for required parts for vehicle maintenance.
Monitors and supports mechanics, service workers, and cleaners with work orders, inspections, preventative maintenance, service lane functions, etc.
Maintains proper licensing, certifications, and related requirements for the operation of all types of DASH vehicles.