Maintenance Programs Consultant - DMX

Southwest Airlines • Dallas, TX

2d • Onsite

About The Position

As a Maintenance Programs Consultant, you’ll serve as a subject matter expert within the Strategy & Initiatives Team, driving strategic improvements and scalable solutions that strengthen regulatory compliance and elevate the effectiveness of both Maintenance (MX) Programs and the Technical Data Management (TDM) group. You’ll lead process innovation, support enterprise‑wide initiatives, and act as the primary liaison for TDM—collaborating closely with cross‑functional partners across the company. Leveraging your airline maintenance expertise, strong influencing skills, and organized approach to project management, you’ll help enhance efficiency, streamline technical data workflows, and ensure Southwest’s maintenance programs continue to operate safely, compliantly, and with industry‑leading performance.
Additional details
The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Requirements

• Proficient understanding of aircraft systems, technical documentation, and maintenance program structures.
• Ability to leverage prior experience to address complex issues and deliver high-quality, forward-thinking solutions aligned with long-term departmental and business objectives.
• Experience with using tools such as Alteryx, Tableau, Microsoft Office 365 products
• Proficient in developing and delivering clear, compelling PowerPoint presentations for varied audiences.
• Proficient in ability to manage and prioritize multiple complex projects across cross-functional teams.
• Proficient in interpreting regulatory, OEM documentation, and Engineering documents, such as but not limited to AMM, IPC, ADs, SBs, STCs, Engineering Orders, Design Drawings.
• Advanced interpersonal and communication skills with the ability to lead, influence, collaborate, and adapt within cross-functional team environments; consistently effective under pressure and within proposed deadlines.
• Leads/navigates in authentic ways to resolve conflicts and champions processes that foster a collaborative team environment
• Advanced in ability to demonstrate a work style that projects confidence and authority while maintaining composure, tailoring communication and influence tactics based on situational awareness
• Highly seasoned in gathering requirements across cross functional work groups, create meeting minutes, action item lists, and drive assigned actions to close
• Self-starter with a high degree of autonomy and accountability in a fast-paced, dynamic environment.
• Required: High School Diploma or GED
• Advanced level experience, seasoned and specialized knowledge in: Operations, technical data management, maintenance program strategy, or engineering within an Airline/OEM/MRO
• Driving organizational change through performance metrics and process improvements
• Managing high-impact, cross-functional projects and presenting to leadership
• Must be able to obtain and maintain a SIDA badge and meet local airport requirements
• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines

Responsibilities

• Proficient in developing and implementing strategic process improvements within MX Programs and the Technical Data Management function.
• Identifies operational inefficiencies in current processes and understanding the importance in improving them
• Lead and facilitate sprint planning and Agile ceremonies as needed, adhering to Agile principles and practices.
• Represent the Technical Data Management team in cross-departmental initiatives and meetings.
• Proficient in execution of complex projects using standard program, project management, and agile methodologies
• Ensures appropriate formal governance processes are followed for programs and projects (i.e. RCB, CASS, SMS etc)
• Create and deliver presentations that are clear and concise while conveying key information such as roadmaps, and business cases to support change and drive alignment that can be presented at the executive level
• Lead cross-functional projects and initiatives aimed at addressing unique operational challenges.
• Analyze complex data sets to derive insights for multiple solutions for problem solving, considering risks and benefits that inform a path to a business decision that aligns with long term business strategies
• Coordinate and facilitate meetings with internal and external stakeholders, including senior leadership.
• Proficient in providing guidance and oversight to ensure execution of departmental and cross departmental projects in an efficient and compliant manner while ensuring to meet proposed deadlines.
• Proactively monitor projects and communicate risks, issues, and scope, ensuring the appropriate level of priority, visibility, and escalation
• Mentor other team members and provide technical oversight to ensure consistent standards and performance.
• Leverage peer influence to drive stakeholder consensus and facilitate decision-making by effectively communicating risks, timelines, and outcomes.
• Act as a strategic advisor and change agent to Technical Operations leadership
• Must be able to meet any physical ability requirements listed on this description
• May perform other job duties as directed by Leader

Benefits

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings
• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit
• Competitive health insurance for you and your eligible dependents (including pets)
• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED